Kristi Baker
Murrieta ,CA
Summary
Customer Service Representative with over 20 years of experience in telephone customer service. Familiar with conflict resolution and possess a positive attitude. I aim to use my proven skills to effectively fill the customer service role in your company. I have an extensive background in customer service and contribute both organizational and effective solutions in any business. I have a strong work ethic while keeping the company vision in the forefront. I am results-oriented, highly motivated self-starter with excellent work relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Billing Associate
Spectrum
San Diego
01.2023 - Current
- Handle 50+ calls daily, with duties including deescalating, issuing new connects and disconnects and extensive billing inquiries
- Flexible communication, listen attentively while multitasking and problem solving
- Resolve customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships
- Benchmarked all metrics by handling all customer request on first call effective and efficiently in a timely fashion.
Customer Service Associate
Walgreens
San Diego
01.2020 - 01.2023
- Cashiering providing a smooth and rapid check out experience
- Answered multi line phones providing prompt customer service for products and services provided
- Processed inventory and counts for a wide variety of merchandise
- Print and process marketing materials for promos and discounted pricing
- Maintained a professional and clean work environment for both customers and employees.
Customer Service Representative/Supervisor
San Diego Gas & Electric
San Diego
01.2001 - 01.2019
- Handle 90+ calls daily, with duties including escalated calls, signing up new customers cancelling services, retrieving customer data and determining emergency type calls
- Listen attentively to caller needs to ensure a positive customer experience
- Remained courteous, professional and calm, even during moments of customer dissatisfaction
- Ability to resolve problems on the first call and avoid escalation of issues
- Effectively demonstrated ability to communicate effectively with customers from diverse backgrounds
- Maintains staff by recruiting, selecting, orienting and training employees and developing personal growth opportunities.
Education
Diploma -
Morse High School
San Diego, CA06.1988
Skills
- Professionalism and Ethics
- Deadline-oriented
- Data entry proficiency
- Invoice Processing
- Accuracy and Precision
- SAP Knowledge
- Customer Engagement
- Problem-Solving
- Time Management
- Multitasking Abilities
Timeline
Customer Service Billing Associate
Spectrum
01.2023 - Current
Customer Service Associate
Walgreens
01.2020 - 01.2023
Customer Service Representative/Supervisor
San Diego Gas & Electric
01.2001 - 01.2019
Diploma -
Morse High School