Larissa Ramos
Baytown,Texas
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
10.2021 - 04.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Server
Darden Restaurants-Cheddars
02.2021 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Walmart
07.2019 - 09.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Education
Associate of Applied Science -
Lee College
Baytown, TX01.2027
National EKG Technician Certification -
National Healthcare Association
02.2024
Basic Life Support Provider -
American Heart Association
01.2024
Certified EKG Technician Credential -
Tyler Junior College
Troup, TX12.2023
High School Diploma -
Robert E. Lee High School
Baytown, TX06.2021
Skills
- HIPAA Compliance
- Basic Life Support
- Patient Communication
- Patient Preparation
- Medical Ethics
- Customer Service
- Time Management
- Professionalism
- Complaint Resolution
- De-Escalation Techniques
- Promotional Support
- Critical Thinking
Certification
- CET - EKG Technician
NHA: Certified EKG Technician
The Certified EKG Technician (CET) credential, offered by the National Healthcareer Association (NHA), equips individuals with the necessary skills to perform critical tasks related to electrocardiograms (EKGs).
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Associate
Walgreens
10.2021 - 04.2023
Server
Darden Restaurants-Cheddars
02.2021 - 09.2021
Cashier
Walmart
07.2019 - 09.2020
Associate of Applied Science -
Lee College
National EKG Technician Certification -
National Healthcare Association
Basic Life Support Provider -
American Heart Association
Certified EKG Technician Credential -
Tyler Junior College
High School Diploma -
Robert E. Lee High School