Kristi Baker
Jonesville,MI
Summary
Adept Server Trainer at China Garden Restaurant, I excelled in elevating service standards through expert mentoring and leadership development, significantly enhancing guest relations. Skilled in Safe Food Handling and exceptional communication, I led teams to achieve top-notch service quality, fostering a loyal customer base and streamlining training processes for efficiency and effectiveness.
Overview
7
7
years of professional experience
Work History
Server Trainer
China Garden Restaurant
07.2011 - 04.2018
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
None -
Adrian High School
Adrian, MI06.2004
Skills
- Safe Food Handling
- Effective Time Management
- Menu Memorization
- Order Accuracy
- High-volume dining
- Upselling strategies
- Team Member Training
- POS System proficiency
- Cash Handling
- Safe handling procedures
- Server etiquette
- Exceptional communication
- Quality Control
- Employee Mentoring
- Training expertise
- New employee mentoring
- Guest Relations Management
- Bill computation
- Service prioritization
- Relationship Building
- Attention to Detail
- Critical Thinking
- Leadership Development
- Clear Communication
- Coaching and Development
- Strategic Planning
- Job Skill Building
- Decision-Making
- Quality Assurance
- Work Coordination
- Training material development
- Creative Solution Development
Timeline
Server Trainer
China Garden Restaurant
07.2011 - 04.2018
None -
Adrian High School
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