Kristi Bradley
Salisbury,NH
Summary
Proactive Collection Specialist with extensive experience in payment negotiations and resolving disputes, enhancing customer satisfaction. Skilled in administrative support, office coordination, and improving warehouse efficiency. Brings strong communication, decision-making, and client relations abilities to drive success and promote productivity in any organization.
Overview
25
25
years of professional experience
Work History
Collection Specialist/Retention
Hotwire Communications
Salisbury, NC
04.2021 - 08.2024
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Office Coordinator
Gordon's Food Service
Concord, NC
08.2018 - 04.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Warehouse Order Selector/Crossdock
Gordon Food Service
Concord, NC
05.2016 - 08.2018
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Warehouse Order Selector
Aldi Distribution Center
Salisbury, NC
07.2012 - 05.2016
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Medical Billing Specialist/Client Billing
CMC/Northeast Medical Center
Concord, NC
10.1999 - 05.2012
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Education
High School Diploma -
A.L. Brown High School
Kannapolis, NC06.1998
Skills
- Client Relations
- Payment Processing
- Professionalism
- Decision-Making
- Effective Communication
- Accurate payment posting
Accomplishments
Perfect Attendance Award
Top Performer Review
Excellent Customer Reviews
Timeline
Collection Specialist/Retention
Hotwire Communications
04.2021 - 08.2024
Office Coordinator
Gordon's Food Service
08.2018 - 04.2021
Warehouse Order Selector/Crossdock
Gordon Food Service
05.2016 - 08.2018
Warehouse Order Selector
Aldi Distribution Center
07.2012 - 05.2016
Medical Billing Specialist/Client Billing
CMC/Northeast Medical Center
10.1999 - 05.2012
High School Diploma -
A.L. Brown High School