Kristi Castillo
Magnolia
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Buffalo Wild Wings
Spring
01.2014 - Current
- Trained and mentored staff to enhance service quality and teamwork.
- Managed inventory and ordering processes for food and supplies.
- Coordinated staff schedules to optimize coverage during peak hours and align with business needs.
- Assisted in implementing marketing strategies to promote special events.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and ordered stock to maintain optimal supply and prevent shortages.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Assisted team in planning and executing specialized projects, events, and promotions.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified opportunities for cost savings and operational efficiency improvements.
- Conducted performance evaluations to uphold quality standards and identify areas for employee development.
- Met business targets with streamlined operations strategies.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Developed marketing plans to promote products or services offered by the company.
- Ensured compliance with company policies, procedures, and regulations.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Led staff training sessions to improve service quality and operational skills.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Initiated cost-saving measures to optimize operational expenses and increase profitability.
- Coordinated with the General Manager to develop and implement strategic plans.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Magnolia High
Magnolia, TX01-2004
Skills
- Staff training
- Customer service
- Inventory management
- Budget coordination
- Marketing strategies
- Team leadership
- Event planning
- Performance evaluation
- Compliance monitoring
- Operational efficiency
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Employee scheduling
- Training and development skill
- Operations management
- Business operations
- Team leadership strength
- Budgeting and cost control
- Team leadership expertise
- Inventory control
- Staff management
- Food safety and sanitation
- Problem-solving abilities
- Team collaboration
- Recruitment and hiring
Timeline
Assistant General Manager
Buffalo Wild Wings
01.2014 - Current
Magnolia High