Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Duncan

Staplehurst,NE

Summary

Exceptional customer service skills, willing to help customers anyway I can to keep them happy and satisfied with over all service. Honest and forthcoming about issues and helping customers overcome obstacles. Close attention to detail.

Overview

23
23
years of professional experience

Work History

Customer Service

Seward Motor Freight
12.2014 - Current
  • Providing exceptional customer service by addressing concerns promptly and effectively.
  • Work directly with customers and brokers regarding loads.
  • Offer customers and brokers with rate quotes.
  • Providing customers will daily updates regarding loads
  • Manage several states, TX, GA, NE, VA, etc.
  • Daily scheduling of pick up and delivery appointments
  • Knowledge of AS400 and excel
  • Daily tracking of outbound and inbound loads

Sales Associate

KLKN-TV
10.2001 - 10.2012

*Collaborate with production team for local commercials

*Built relationships with customers to encourage repeat business

*Working daily with customers on monthly/annual budget planning

*Putting together TV schedules based on their budget and their target audience

*Cold calling new customers daily

Education

University of Nebraska At Lincoln
Lincoln, NE

GED -

Lincoln Southeast High School
Lincoln, NE
05.1991

Skills

*AS400

*Excel

*Weekly Fuel Service Charges

*Customer Overage/Shortage and Damage complaints

Timeline

Customer Service

Seward Motor Freight
12.2014 - Current

Sales Associate

KLKN-TV
10.2001 - 10.2012

University of Nebraska At Lincoln

GED -

Lincoln Southeast High School

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Kristi Duncan