Kristi Durke
Abbeville,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Account Processor
US Bankcorp
05.2013 - Current
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Implemented new procedures for office functions when needed.
- Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.
- Verified customer accounts and updated records with accurate information.
- Researched journals and receipts from ATM machines to find shortage or overage.
Teller
Kaplan State Bank
10.2005 - 05.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
Assistant Secretary
Coastal Chemical Co. LLC
11.2002 - 10.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered calls on switchboard and sent them where they needed to go.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated records and files to maintain document compliance.
- Entered data for Chemicals being tested
- Billing ccustomers monthly
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assistant Secretary
Roger C. Sellers
04.1997 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Vermilion Catholic High School
Abbeville, LA 7051005.2000
Skills
- Word Processing
- Payment Processing
- Account Investigation
- Financial Documentation
- Attention to Detail
- Clear Communication
- Work Planning and Prioritization
- Correspondence Writing
- Decision-Making
- Pleasant Telephone Demeanor
- Correspondence Sorting and Filing
- Conflict Resolution
- Documentation and Recordkeeping
- Relationship Building
- Microsoft Office
- Updating Customer Accounts
- Organizational Skills
- Payment Scheduling
- Basic Mathematics
Timeline
Account Processor
US Bankcorp
05.2013 - Current
Teller
Kaplan State Bank
10.2005 - 05.2013
Assistant Secretary
Coastal Chemical Co. LLC
11.2002 - 10.2005
Assistant Secretary
Roger C. Sellers
04.1997 - 07.2002
High School Diploma -
Vermilion Catholic High School
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