Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Durke

Kristi Durke

Abbeville,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Account Processor

US Bank
Lafayette, LA
05.2013 - Current
  • Verified customer accounts and updated records with accurate information.
  • Processed payments accurately and in a timely manner.
  • Researched discrepancies between customer accounts and bank statements.
  • Researched journals and receipts and filed claims against couriers or customers.
  • Retrieved files as requested by staff members in a timely manner.
  • Ensured accuracy of all paperwork filed.
  • Answered inquiries from external sources regarding access to specific records per company policy.
  • Researched missing documents using computer databases when required.

Teller

Kaplan State Bank
Kaplan , LA
05.2005 - 08.2013
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Explained the features of various banking products available to customers.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of bank records and client information.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Delivered exceptional service to customers in person or over telephone.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Received and counted daily inventories of cash, drafts and checks.
  • Performed special services for customers, ordering bank cards and checks.

Secretary's Assistant

Roger C. Sellers, Attorney at Law
Abbeville, LA
10.1997 - 10.2001
  • Answered and screened incoming calls for the secretary.
  • Organized and maintained filing systems, both paper and electronic.
  • Scheduled appointments and meetings for the secretary.

Education

High School Diploma -

Vermilion Catholic High School
Abbeville, LA
05.2000

Skills

  • Correspondence Writing
  • Paperwork Processing
  • Word Processing
  • Account Monitoring
  • Bookkeeping
  • Verbal and Written Communication
  • Categorization and Classification
  • Organizational Skills
  • Documentation and Recordkeeping
  • Analytical and Critical Thinking
  • Pleasant Telephone Demeanor
  • Creative Problem Solving
  • Microsoft Office
  • Decision-Making
  • Training and Teaching
  • Clear Communication
  • Conflict Resolution
  • Attention to Detail
  • Teamwork and Collaboration
  • Skill Building

Timeline

Account Processor

US Bank
05.2013 - Current

Teller

Kaplan State Bank
05.2005 - 08.2013

Secretary's Assistant

Roger C. Sellers, Attorney at Law
10.1997 - 10.2001

High School Diploma -

Vermilion Catholic High School

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Kristi Durke