Kristi Flick
Viroqua,WI
Summary
Proven Health Information Management Specialist with a track record of enhancing patient outcomes and data accuracy at Vernon Memorial Hospital. Expert in HIPAA regulations and healthcare compliance, with a knack for effective communication and continuous learning. Achieved significant improvements in documentation quality and patient care through innovative strategies and a focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
Health Information Management Specialist
Vernon Memorial Hospital
2023.03 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved patient outcomes.
- Improved patient data accuracy by meticulously reviewing and validating medical records and diagnoses.
- Contributed to organizational readiness during audits by maintaining accurate, up-to-date documentation of all health information management practices.
- Remained current on industry best practices and emerging technologies through ongoing professional development activities, ensuring the organization''s Health Information Management processes remained at the forefront of innovation.
- Provided exceptional customer service when addressing patient inquiries about their medical records or insurance coverage concerns.
- Developed a robust filing system for physical records, increasing accessibility and reducing misplaced documents.
Client Services Supervisor
VARC
2018.06 - 2023.03
- Conducted training and mentored team members to promote accessability and commitment to consumers for rehabilitation services.
- Created customer support strategies to increase consumer retention.
- Created customer support strategies to increase customer retention.
- Enhanced consumer satisfaction by efficiently resolving issues and addressing concerns in a timely manner.
- Implemented new training programs that increased staff knowledge and improved overall team performance.
- Mentored and developed team members, fostering strong relationships and promoting professional growth.
- Established a culture of continuous improvement by regularly soliciting feedback from employees and consumers alike.
- Maintained open lines of communication between consumers and internal teams, fostering strong partnerships based on trust and transparency.
- Actively participated in strategic planning sessions designed to propel the company forward while maintaining an unwavering focus on consumer satisfaction.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
- Oversaw the successful onboarding of new hires into the organization, equipping them with the tools necessary to excel in their roles quickly.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
- Monitored key performance indicators to ensure consistent, high-quality service levels were maintained.
- Played an active role in the recruitment process, selecting candidates who demonstrated exceptional potential for success within the Client Services department.
- Led a team of Client Services Assistants, ensuring adherence to company policies and procedures.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Education
Associates - Marketing
WWTC
La Crosse05.1993
High School Diploma -
Lincoln High School
Alma Center, WI05.1991
Skills
- HIPAA Regulations Knowledge
- Continuous learning mindset
- Healthcare compliance
- Conflict resolution techniques
- Clinical Documentation Improvement
- Health Information Exchange
- Health records review
- Effective Communication
- Clinical Documentation
- Training and mentoring
- Accurate Documentation
- Quality Improvement
Timeline
Health Information Management Specialist
Vernon Memorial Hospital
2023.03 - Current
Client Services Supervisor
VARC
2018.06 - 2023.03
Associates - Marketing
WWTC
High School Diploma -
Lincoln High School