Kristi Hewuse
Florence,KY
Summary
Results- driven customer service professional with a background in casino management, hospitality and real estate sales. Proven ability to manage customer concerns, build long-term client relationships, and maintain professionalism in high-volume environments. Recognized for strong-problem solving resolution and customer satisfaction focus. Ability to create a solid work environment with good interpersonal communication and positive attitude. The ability to multitask with efficiency being a strong asset.
Overview
20
20
years of professional experience
Work History
Casino Manager
Jackpot Casino
Bozeman
06 2010 - Current
- Increased customer satisfaction through attentive service and quick resolution of concerns.
- Maintained strong relationships with vendors, resulting in favorable pricing agreements and reliable product delivery schedules.
- Launched successful promotional events that increased foot traffic at the casino during off-peak hours.
- Reduced operational costs by negotiating vendor contracts and managing inventory effectively.
- Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Licensed Realtor
Primary Realty
Bozeman Montana
01.2020 - 12.2025
- Guided clients through buying and selling processes, ensuring compliance with local regulations.
- Conducted market analysis to determine property values and inform pricing strategies.
- Facilitated property showings and open houses, effectively showcasing properties to potential buyers.
Education
Some College (No Degree) - Sociology
Montana State University
Bozeman, MTSkills
- Excellent Communication
- Dependable and Responsible
- Active Listening
- Multitasking Abilities
- Good Telephone Etiquette
- Data Entry
- Training and Development
- Flexible and Adaptable
Timeline
Licensed Realtor
Primary Realty
01.2020 - 12.2025
Casino Manager
Jackpot Casino
06 2010 - Current
Some College (No Degree) - Sociology
Montana State University