Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Hirsch

Saint Charles,Illinois

Summary

Proven leader in customer service management at Stamar Packaging, adept in problem-solving and Microsoft Office, significantly reduced complaints through strategic team collaboration. Excelled in fostering client relationships and driving revenue growth by negotiating supplier contracts, demonstrating exceptional time management and mentoring skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Stamar Packaging
04.2015 - Current
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Purchased new products and oversaw inventory stocking and availability.
  • Sourced vendors, built relationships, and negotiated prices.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Office Manager

Edge Packaging
02.2012 - 04.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Completed accurate order entry and data verification.
  • Assisted customers with product and service selections.
  • Updated reports, managed accounts, and generated reports for company database.
  • Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.

Education

High School Diploma -

Lake Park High School
Roselle, IL

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Excellent time management skills
  • Customer-focused
  • Handling Escalations
  • Account Management
  • Professional and Courteous
  • Training and mentoring

Timeline

Customer Service Manager

Stamar Packaging
04.2015 - Current

Office Manager

Edge Packaging
02.2012 - 04.2015

High School Diploma -

Lake Park High School

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Kristi Hirsch