Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Cashier
Kristi Johnson

Kristi Johnson

Niles,OH

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Overview

9
9
years of professional experience

Work History

Mental Health Technician

TCI Prison
Leavittsburg, OH
08.2023 - Current
  • Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
  • Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.

Manager of Estée Lauder and Lancôme

Macy's
Niles, OH
02.2023 - 08.2023
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for Associates and summarizing operational performance metrics for senior manager
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Initiated new projects that resulted in increased productivity and encouraged the associates to create projects to help increase productivity
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.

Mortgage Loan Processor

Prosperity Home Mortgage
Chantilly, VA
06.2020 - 02.2023
  • Reviewed loan applications and verified accuracy of borrower information.
  • Assessed credit reports to determine eligibility for mortgage loans.
  • Processed loan documents and ensured compliance with federal regulations.
  • Provided customer service by responding to inquiries regarding loan status.
  • Prepared closing documents, including title policies, deeds, and other related items.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Coordinated activities between lenders, attorneys, realtors, insurance companies.
  • Reviewed HUD-1 settlement statements prior to closings.
  • Performed post-closing follow up on file completion requirements.

Mortgage Loan Processor

Best Rate Mortgage
Warren , OH
01.2018 - 01.2020
  • Reviewed loan applications and verified accuracy of borrower information.
  • Assessed credit reports to determine eligibility for mortgage loans.
  • Processed loan documents and ensured compliance with federal regulations.
  • Prepared closing documents, including title policies, deeds, and other related items.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Maintained accurate records in accordance with company policy and procedures.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Examined collateral property values to ensure they meet investor guidelines.
  • Coordinated activities between lenders, attorneys, realtors, insurance companies.
  • Organized files electronically according to document type and date received.
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Provided customer service by responding to inquiries regarding loan status.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Verified that all conditions of the loan have been met prior to disbursement of funds.

Mortgage Loan Originator

Best Rate Mortgage
Warren , OH
01.2015 - 01.2018
  • Reviewed and analyzed financial data to ensure accuracy of customer accounts.
  • Researched and identified potential opportunities for clients to maximize their investments.
  • Developed long-term relationships with customers by providing personalized service and advice.
  • Negotiated contracts between buyers and sellers in a timely manner.
  • Provided comprehensive mortgage loan advice and guidance to potential borrowers.
  • Researched and evaluated various loan products to determine the best fit for each customer.
  • Advised customers on their financial options, including credit repair services and refinancing opportunities.
  • Reviewed borrower documents such as tax returns, bank statements, employment history. to verify accuracy and completeness.
  • Coordinated with lenders to ensure timely processing of all required paperwork.
  • Conducted follow-up activities with borrowers throughout the entire loan process.
  • Attended industry events, seminars, workshops for professional development purposes.
  • Provided excellent customer service at all times by responding promptly to inquiries.
  • Helped clients fill out loan applications and find ideal loan options.
  • Kept detailed records regarding approved, denied and received loan applications.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed and recommended personal or commercial loan packages for clients.

Education

Associate of Applied Science - Business Finance And Real Estate

Hondros College of Business
Westerville, OH
06-1999

Skills

  • Excellent Customer Service Skills
  • Excellent Communication Skills
  • Top Sales Person
  • De-Escalation Techniques
  • Efficient in Encompass, Calyx, Desktop and LP Underwriting and more
  • Self-Motivated

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Mental Health Technician

TCI Prison
08.2023 - Current

Manager of Estée Lauder and Lancôme

Macy's
02.2023 - 08.2023

Mortgage Loan Processor

Prosperity Home Mortgage
06.2020 - 02.2023

Mortgage Loan Processor

Best Rate Mortgage
01.2018 - 01.2020

Mortgage Loan Originator

Best Rate Mortgage
01.2015 - 01.2018

Associate of Applied Science - Business Finance And Real Estate

Hondros College of Business

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Kristi Johnson