Kristi Keough
Hartland,MI
Summary
Dynamic professional with extensive experience in managing clinical operations. Skilled in multitasking, attention to detail, and implementing quality measures. Committed to improving service delivery and operational efficiency in healthcare settings.
Overview
18
18
years of professional experience
Work History
Site Manager/Certified Medical Assistant
IEP Urgent Care
Brighton, MI
08.2020 - Current
- Directed daily operations, ensuring adherence to clinical protocols and best practices.
- Managed staffing schedules, optimizing resource allocation to meet patient demand.
- Implemented quality assurance measures, enhancing service delivery and patient satisfaction.
- Trained and mentored staff on operational procedures and compliance standards.
- Assisted in patient intake and documentation processes ensuring accurate medical records.
- Administered injections and performed various diagnostic tests to support patient care.
- Managed Occupational Health Accounts
- Verified Patient Insurance
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered multi line telephone calls.
- Scheduled patient appointments.
- Performed insurance verification
Clinical Supervisor/Medical Assistant
Brighton Dermatology & Regenesis
Brighton, MI
08.2008 - 08.2020
- Coordinated interdisciplinary team meetings to streamline communication and collaboration among staff members.
- Managed inventory systems for medical supplies, ensuring availability while minimizing waste and costs.
- Coordinated scheduling of appointments to optimize office workflow and patient care.
- Administered injections and conducted procedural preparations under physician supervision.
- Educated patients on treatment plans, skincare routines, and post-procedure care instructions.
- Trained new team members on clinical protocols and office systems for improved efficiency.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in Mohs surgery, Phlebectomy and other surgical procedures.
- Answered multi line telephone line.
- Responsible for incoming prescription refill requests and prior authorizations.
- Scheduled patient appointments and surgical procedures.
Education
Ross Medical Education Center
Brighton, MI2020
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Conflict resolution
- Multitasking and organization
- Shift scheduling
- Hardworking and reliable
- Time management
- Attention to detail
Timeline
Site Manager/Certified Medical Assistant
IEP Urgent Care
08.2020 - Current
Clinical Supervisor/Medical Assistant
Brighton Dermatology & Regenesis
08.2008 - 08.2020
Ross Medical Education Center