Brea Santi
Port Saint Lucie
Summary
Office Manager with extensive experience in managing healthcare operations and enhancing office efficiency. Searching for a meaningful position to make a difference. Proven ability to lead diverse teams, streamline processes, and improve organizational systems. Known for strong multitasking and communication skills, effectively handling multiple priorities under pressure. Dedicated to maintaining compliance and improving patient service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager, Certified Medical Assistant
ENT and Allergy Associates of Florida
Florida
05.2021 - Current
- Coordinated patient scheduling and maintained accurate appointment records as a Front Desk Representative.
- Oversaw inventory management and ordered office supplies as needed.
- Trained and supervised administrative staff to enhance team performance.
- Maintained compliance with healthcare regulations and office policies.
- Facilitated communication between medical staff and patients for better service delivery.
- Organized meetings, prepared agendas, and recorded meeting minutes for reference.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Managed daily office operations and ensured smooth workflow across departments.
- Conducted employee reviews and payroll.
- Became a Certified Clinical Medical Assistant.
- Gained a vast knowledge of medical insurance billing and coding.
- Proficiently used EMR and was a medical scribe.
Mental Health Technician
Sandy Pines Residential Treatment Center
Tequesta, FL
01.2021 - 05.2021
- Provided daily care and supervision for children in a residential mental health setting, ensuring a safe and structured environment.
- Managed and reinforced daily schedules, routines, and therapeutic activities.
- Built positive, supportive relationships with residents to encourage emotional stability and engagement.
- Observed behaviors and documented detailed daily reports to support clinical assessments and treatment planning.
- Collaborated with clinical staff to monitor progress and address behavioral and emotional needs.
- Monitored patient behavior and reported changes to medical staff.
- Engaged patients in recreational activities promoting mental wellness and social skills.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
Medical Record Clerk- Intern
Treasure Coast Center For Surgery
Stuart, Florida
01.2018 - 08.2019
- Assisted in managing patient records.
- Organized files and documents to streamline administrative processes.
- Collaborated with team members to enhance overall office productivity.
- Performed data entry tasks into various software programs.
- Coordinated with medical staff to ensure accurate information flow.
- Processed patient intake forms and verified insurance details promptly.
Assistant Dog Groomer
Pet Silhouette
Hobe Sound, Florida
08.2017 - 08.2019
- Assisted in grooming dogs using clippers and brushes to maintain coat health.
- Prepared grooming stations by organizing tools and cleaning surfaces before appointments.
- Bathed dogs with appropriate shampoos, ensuring comfort and cleanliness for each pet.
- Observed dog behavior during grooming to ensure safety and reduce stress levels.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
- Provided assistance with providing medications or treatments prescribed by veterinarians.
Volunteer Veterinary Assistant
Animal Care Extraordinaire
Stuart, Florida
05.2016 - 08.2017
- Assisted veterinarians during examinations and surgical procedures.
- Managed patient records and updated medical histories consistently.
- Provided compassionate care to animals in a high-volume clinic environment.
- Prepared and maintained medical instruments and equipment for use.
- Administered medications and vaccinations as directed by veterinarians.
- Monitored animal behavior and reported any concerns to the veterinary team.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Cleaned and sterilized exam rooms between appointments.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Manchester, NH12.2024
Bachelor of Science - Psychology
University of Florida
Gainesville, FL01.2021
Associate's Degree -
Indian River State College
Fort Pierce, FL01.2019
Skills
- Office Management
- Healthcare Operations
- Team Leadership
- Staff Supervision
- Customer Service
- Efficient learning
- Patient care and clinical support
- Medical documentation and scribing
- Knowledge and experience with healthcare insurance
- Healthcare billing processes
- Electronic Health Records systems
- Documentation and reporting
- Time management and ability to adapt in fast-paced environments
- Problem solving and conflict resolution
- Hiring and onboarding
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Certification
- CCMA- Certified Clinical Medical Assistant
- BLS
Timeline
Office Manager, Certified Medical Assistant
ENT and Allergy Associates of Florida
05.2021 - Current
Mental Health Technician
Sandy Pines Residential Treatment Center
01.2021 - 05.2021
Medical Record Clerk- Intern
Treasure Coast Center For Surgery
01.2018 - 08.2019
Assistant Dog Groomer
Pet Silhouette
08.2017 - 08.2019
Volunteer Veterinary Assistant
Animal Care Extraordinaire
05.2016 - 08.2017
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Psychology
University of Florida
Associate's Degree -
Indian River State College