Kristi Landis
4998 E. State Rd 124,IN
Summary
Knowledgeable Practice Manager offering more than 20 years of experience working in the medical field for very busy OBGYN providers in our community. Well-versed in many areas from direct patient care, assisting with procedures, scheduling surgeries, check in & out of patients, inputting insurance, taking co-payments, billing insurance, prior authorizations, pre-certifications, referral management, handling electronic health records, venipuncture, injections, physician RVU calculation, all done while simultaneously managing all daily clinic operations and more.
Overview
23
23
years of professional experience
1
1
Certification
Work History
OBGYN Practice Manager
Bluffton OBGYN -Meridian Women's Health
11.2013 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Coordinated with billing and hospital facilities to streamline the billing process and minimize any delays for self-pay gynecology and obstetrical patients.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled all surgeries, managed pre-certifications for a busy physician schedule.
Certified Registered Medical Assistant
Parkview Regional Medical Center
06.2001 - 11.2013
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Education
Diploma in Medical Assisting
International Business College - Fort Wayne
Fort Wayne, IN06.2001
Skills
- Referral & Workflow management
- Electronic Health Records- Epic, Nextgen, Cerner, Athena, Allscripts
- Policy and procedure development with implementation
- Schedule Management & Workflow development
- Direct Physician engagement & management
- New Hire Recruiting & Training
- Supplies Ordering
- Performance Metrics HUDS, HRSA & FQHC Compliance
- Employee performance
- Multitasking Abilities with effective communication skills
Certification
- Registered Medical Assistant - AMT
Timeline
OBGYN Practice Manager
Bluffton OBGYN -Meridian Women's Health
11.2013 - Current
Certified Registered Medical Assistant
Parkview Regional Medical Center
06.2001 - 11.2013
Diploma in Medical Assisting
International Business College - Fort Wayne
- Registered Medical Assistant - AMT
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