Kristi Lane-Ching
Kapolei,HI
Summary
I am a compassionate Family Advocate skilled in case management, relationship building, and child development. Proven ability to connect families with essential services, enhancing access to resources and improving overall quality of life. Meeting with families in person, or connecting with them over the phone allows me the ability to build rapport, trust, and overall the ability to listen to their needs and communicate how I can better assist them. This job is a connection to the real world, and community, and it is a job that has given me the experience and real world view of how families struggle every day. Being their advocate to help them learn to voice their needs, and empower them to lean on me as their confidant has built me in a way no other job has. I am someone who enjoys providing for the community, and creating supportive plans that will in turn enhance their lives, as well as their child's.
Overview
11
11
years of professional experience
Work History
Family Advocate
Honolulu Community Action Program Head Start
Waipahu, HI
02.2025 - Current
- Facilitated communication between families and service providers to enhance access to resources.
- Assisted in developing individualized family support plans tailored to specific needs.
- Conducted outreach initiatives to engage underserved families in community services.
- Coordinated workshops and training sessions to educate families on child development topics.
- Monitored family progress and provided ongoing support throughout program participation.
- Collaborated with multidisciplinary teams to address barriers affecting family well-being.
- Maintained accurate case documentation and reports for compliance and evaluation purposes.
- Advocated for family needs within program policies, ensuring alignment with best practices.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Obtained accurate certified license for Pediatric First Aid CPR/AED. Specializing in Child/Infant CPR/AED, and Adult CPR/AED
- Obtained a Family Developmental Credential. i.e Supporting families in their journey, and empowering them to find self resilience.
- Completed and participated in the 2025 Head Start West Family Engagement Elevate Conference
Community Service Worker
Aiea SDA Food Pantry
‘Aiea, HI
01.2015 - Current
- Coordinated food distribution efforts to serve diverse community needs efficiently.
- Managed inventory systems for tracking food supplies and minimizing waste effectively.
- Fostered partnerships with local organizations to expand outreach and resource accessibility.
- Delivered essential food assistance to community members by managing check-in and information gathering processes. Customized food offerings to align with health considerations and personal preferences, fostering a supportive environment for clients.
- Collaborated with operations lead and Hawaii Food Bank to enhance knowledge and provide respectful assistance to community members, while building rapport.
Lei Greeter
Aloha Flower Lei
Honolulu, HI
04.2023 - 06.2023
- Welcomed and engaged customers, creating a friendly atmosphere for visitors.
- Provided information about products and services, enhancing customer experience.
- Assisted in maintaining cleanliness and organization of greeting area.
- Collaborated with team members to ensure smooth daily operations.
- Serviced families from the terminal, to the appropriate destination. I.e car rental services, Bus transit, Uber or taxi services.
- Provided a welcoming atmosphere for MAKE A WISH families, and led/directed them to their appropriate accommodated services.
- Developed familiarity with local attractions to enhance guest recommendations.
- Adapted to diverse customer needs, ensuring personalized interactions.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
- Fielded customer complaints and notified managers.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Actively learned about new products and services to provide up-to-date information to customers.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Registered Behavior Technician
Malama Pono Autism Center
Mililani Town, HI
07.2022 - 03.2023
- Implemented individualized treatment plans to enhance client engagement and skill development.
- Collaborated with interdisciplinary teams to share insights and improve client care strategies.
- Monitored client progress using data collection methods for behavior analysis and reporting.
- Educated families on behavior modification techniques to support consistency in home environments.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Obtained all necessary certifications. i.e State Registered Behavior Technician Certification, RELIAS RBT training curriculum,
Home Health Patient Care Provider
Family Home Oriented
‘Aiea, HI
10.2021 - 09.2022
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication management, monitoring adherence to prescribed treatments.
- Developed and maintained trusting relationships with patients and families for effective communication.
- Lifted and repositioned non-ambulatory patient to prevent accidents and falls.
- Provided emotional support and companionship to resident during times of distress
- Assisted patient with personal hygiene tasks. i.e bathing, teeth brushing/flossing.
- Took care of daily tasks. i.e washing dishes, preparing meals, cleaning, washing and folding laundry, and feeding.
Education
High School Diploma -
Hawaiian Mission Academy
Honolulu06.2020
Skills
- Community resources
- Case tracking and follow up
- Appointment scheduling
- Relationships and rapport
- Family services
- Teamwork and collaboration
- Multitasking Abilities
- Multicultural sensitivity
- Effective communication
- Case management
- Child development
- Home visits
- Conducting Family Meetings
Timeline
Family Advocate
Honolulu Community Action Program Head Start
02.2025 - Current
Lei Greeter
Aloha Flower Lei
04.2023 - 06.2023
Registered Behavior Technician
Malama Pono Autism Center
07.2022 - 03.2023
Home Health Patient Care Provider
Family Home Oriented
10.2021 - 09.2022
Community Service Worker
Aiea SDA Food Pantry
01.2015 - Current
High School Diploma -
Hawaiian Mission Academy