Kristi Malley
Summary
Dedicated and adaptable professional recognized for exceptional productivity and efficient task execution. Excel in communication, problem-solving, and time management ensuring positive experiences and outcomes for customers. Strong knowledge of products, services, and consumer trends to drive effective customer engagement. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Client Services Representative
VCA Animal Hospitals
12.2023 - Current
- Provide exceptional customer service and personalized client experiences, identify unique needs, and provide information and services to match
- Schedule and confirm appointments based on customer availability
- Build strong relationships with clients by demonstrating excellent communication and interpersonal skills
- Resolve client concerns and issues, research relevant details, and clearly communicate solutions
- Maintain customer accounts by recording account information, identifying discrepancies, and making corrections
- Accurately document client correspondence and requests for future reference and follow-up
- Train new staff on customer service protocols and hospital procedures
- Work collaboratively with multiple departments to ensure smooth operations
Executive Assistant
Tribeca Companies
04.2022 - 05.2023
- Managed and maintained complex executive calendar by coordinating meetings across multiple time zones, anticipating and resolving calendar conflicts, and assessing the priority of appointments
- Proactively prioritized executive's time and commitments
- Managed administrative staff, including delegation of tasks, mentoring, and ensuring team efficiency to achieve project objectives and meet deadlines
- Planned and executed complex travel arrangements and detailed itineraries to provide executives seamless travel
- Managed executive's expense reports and travel budgets
- Acted as a liaison between executives and stakeholders to facilitate communication flow
- Developed and maintained strong internal and external relationships to maximize business success
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
Executive Assistant/Office Manager
In-Shape Fitness
10.2017 - 01.2021
- Organized and maintained calendars, scheduled appointments, and coordinated meetings
- Managed administrative staff, including delegation of tasks, mentoring, and ensuring team efficiency to achieve project objectives and meet deadlines
- Managed day-to-day operations and served as the designated point of contact for internal and external stakeholders
- Assisted with HR activities including screening resumes, interviewing, and onboarding
- Assisted with operational support in timekeeping, payroll reporting, and onboarding logistics
- Oversaw inventory control processes ensuring availability of supplies at all times
- Assisted in developing policies and procedures pertaining to office administration matters
- Managed and tracked expenses to meet company budget requirements
- Managed invoices and followed proper accounting and bookkeeping procedures
- Organized company-wide events and team activities to foster a positive work environment
Senior Document Processing Specialist
Tesla
11.2015 - 10.2017
- Reviewed, audited, and processed a high-volume of contracts and project documents for accuracy and completeness ensuring compliance with policies and procedures
- Recognized as a top performer of a department of 200+ employees for consistently exceeding production and quality control performance targets
- Hand-picked by management team to assist with identifying process inefficiencies and opportunities
- Developed and implemented solutions to maximize efficiency
- Mentored 50+ specialists and trained new team members
Administrative Assistant
Keller Williams Realty
05.2015 - 09.2015
- Greeted visitors warmly upon arrival at the office premises
- Provided administrative support to team members
- Maintained calendars, scheduled appointments with clients, and planned office events
- Built and maintained strong relationships with real estate agents, clients, and partners
- Updated systems to organize office documentation and maximize productivity
- Assisted with onboarding office management, staff, and real estate agents
- Maintained office equipment functionality and supplies to promote efficient operations
Education
Bachelor of Science - Business Administration
San Jose State University
05.2013
Skills
- Highly-organized
- Interpersonal skills
- Communication skills
- Team leadership
- Client relationship management
- Strong problem solver
- Tech-savvy
- Detail-oriented
- Self-starter
- Prioritization
- Project oversight
Additional Information
- Tesla - Amazing Accuracy Award & Centurion Award
Timeline
Client Services Representative
VCA Animal Hospitals
12.2023 - Current
Executive Assistant
Tribeca Companies
04.2022 - 05.2023
Executive Assistant/Office Manager
In-Shape Fitness
10.2017 - 01.2021
Senior Document Processing Specialist
Tesla
11.2015 - 10.2017
Administrative Assistant
Keller Williams Realty
05.2015 - 09.2015
Bachelor of Science - Business Administration
San Jose State University