Kristi Mikle
Attalla,AL
Summary
Qualified Assistant Lead with background in fostering team collaboration and enhancing operational processes. Strengths include strong leadership, effective communication skills, and ability to manage multiple tasks simultaneously. Demonstrated success in motivating teams towards achieving goals and improving performance outcomes. Committed to providing high-quality service and exceeding expectations.
Overview
8
8
years of professional experience
Work History
Assistant Lead Teller
Exchange Bank Of Alabama
Attalla, Alabama
12.2012 - 03.2014
- Observed program success by monitoring participation and evaluating participant feedback.
- Trained new employees on company policies and procedures.
- Assisted commercial and non customers with day to day banking activities.
- Maintained and audited the ATM weekly.
- Controlled access to the cash vault, processed transactions inside and outside the vault as well as auditing and balancing the vault at the end of the day.
- Assessed risks associated with proposed changes or developments within the teller line.
Head Teller
Wells Fargo
Rainbow City, Alabama
06.2006 - 12.2012
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Ordered supplies weekly for day to day branch operation.
- Audited ATM weekly.
- Prepared official checks for customer and internal bank needs.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Balanced daily transactions to ensure accuracy of account information.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Welcomed customers and offered pleasant service during entire transaction.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Handled complex transactions and provided backup support to other tellers as needed.
- Handled daily team scheduling and properly staffed shifts.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08-2021
Skills
- Cash handling
- Transaction processing
- Vault management
- Customer service
- Risk assessment
- Employee training
- Sales promotion
- Operational auditing
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Business ethics
- Multitasking capacity
- Interpersonal communication
- Troubleshoot service issues
Timeline
Assistant Lead Teller
Exchange Bank Of Alabama
12.2012 - 03.2014
Head Teller
Wells Fargo
06.2006 - 12.2012
Associate of Science - Business Administration
Southern New Hampshire University