Kristi Montgomery
Punta Gorda,FL
Summary
Results-driven and highly adaptable professional with several years of experience in remote work environments. Proficient in Customer service with a strong ability to manage projects, communicate effectively, and meet deadlines in a distributed team setting. Adept at leveraging technology to enhance productivity and collaboration.
Overview
17
17
years of professional experience
Work History
Medical Billing
Preferred Billing Associates
09.2014 - Current
- My Duties consisted of answering phones for Multiple medical practices with extensive knowledge in medical terminology.
- Resubmitting corrected claims, and appeals and assisting patients with billing questions.
- Calling insurance companies to follow up on claims that were denied. Resubmitting corrected claims, and appeals and assisting patients with billing questions.
- Remote
- Assisted 100 customers with medical billing inquiries.
Receptionist
Red Salon and Spa
01.2008 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept reception area clean and neat to give visitors positive Experience.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers FL01.2002
Skills
- Remote Collaboration Tools: Slack, Zoom, Microsoft Teams, Asana, Trello, Jira
- Project Management: Agile, Scrum, Kanban
- Communication & Documentation: Google Workspace, Microsoft Office, Notion, Confluence
- Time Management & Productivity: Self-motivated, deadline-oriented, and organized
- Customer Support & Relationship Management: CRM software (Salesforce, HubSpot)
Additional Information
Languages: English
Timeline
Medical Billing
Preferred Billing Associates
09.2014 - Current
Receptionist
Red Salon and Spa
01.2008 - 01.2014
High School Diploma -
North Fort Myers High School
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