Quriyan Williams
Thibodaux,LA
Summary
Motivated and versatile professional with 3 years of experience in remote work environments, excelling in virtual communication, project management, and cross- functional collaboration. Adept at managing tasks autonomously, leveraging digital tools to optimize productivity, and delivering high-quality results under tight deadlines. Proven ability to navigate remote work challenges, maintain strong client relationships, and provide compassionate behavioral support to children with developmental needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Coordinator
Toptal
04.2022 - 11.2023
- Manage a portfolio of remote software development projects, ensuring on-time delivery and adherence to project scope and budget
- Coordinate communication between developers and clients across multiple time zones, utilizing Slack and Zoom for regular check-ins and updates
- Oversee task management in Asana, improving project workflow efficiency by 20% through process optimization and prioritization strategies
- Collaborate with cross-functional teams to troubleshoot project challenges and implement solutions, contributing to a 95% client satisfaction rate
- Performed regular reviews of project documentation and communicated results with relevant personnel.
Administrative Assistant
Boldly
06.2020 - 12.2022
- Delivered remote administrative support to multiple executives, including calendar management, email correspondence, and travel coordination
- Streamlined internal communications by implementing a new task management system, reducing response times by 25%
- Assisted with onboarding and training of new remote team members, ensuring seamless integration into company processes and tools.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Behavior Therapist
Butterfly Effects
Metairie, LA
01.2020 - 12.2022
- Delivered one-on- one behavioral support to children with autism spectrum disorder (ASD) and related developmental challenges, using evidence-based Applied Behavior Analysis (ABA) techniques
- Assisted in creating and implementing individualized treatment plans designed to improve clients' social, communication, and behavioral skills
- Collaborated with families and support teams to track progress, adapt interventions, and ensure consistency in care
- Documented session notes and progress data, contributing to successful treatment planning and measurable improvements in clients' targeted behaviors.
Client Support Specialist
Zapier
01.2021 - 03.2022
- Provided technical support and troubleshooting for clients using Zapier's automation platform, resolving 85% of inquiries on first contact.
- Developed and maintained a library of self-help guides and tutorials, reducing support ticket volume by 15%
- Managed client escalations and worked closely with product and engineering teams to resolve issues, leading to an overall improvement in response times and customer satisfaction.
- Provided technical support to customers over the phone and via email.
Behavior Interventionist
Grace Behavioral
New Orleans, LA
05.2019 - 12.2019
- Provided behavioral intervention support for children with developmental and behavioral challenges in a clinical setting
- Implemented ABA strategies to promote positive behaviors, working closely with licensed therapists to deliver individualized care plans
- Conducted assessments to track client progress, adjusting intervention methods to align with each client's specific needs
- Engaged regularly with parents and caregivers, providing guidance to support behavioral consistency in home and community settings
- Developed and implemented behavior plans to promote positive behaviors in students.
Education
Business Administration -
Southern University and A&M College
Baton Rouge, LA05.2020
High School Diploma -
John Ehret High School
Marrero05.2015
Skills
- Remote team collaboration and communication,
- Time management and task prioritization
- Client relationship management
- Behavioral support and intervention strategies
- Adaptability to different time zones
- Strong problem-solving and decision- making abilities
- Automation Tools: Zapier, Integromat; Time Tracking: Toggl, Harvest; Project Management: Asana, Trello, Jira; Communication: Slack, Zoom, Microsoft Teams
- Conflict Resolution
- Project Coordination
Certification
Certified Project Manager, Certified Scrum Master
Timeline
Project Coordinator
Toptal
04.2022 - 11.2023
Client Support Specialist
Zapier
01.2021 - 03.2022
Administrative Assistant
Boldly
06.2020 - 12.2022
Behavior Therapist
Butterfly Effects
01.2020 - 12.2022
Behavior Interventionist
Grace Behavioral
05.2019 - 12.2019
Business Administration -
Southern University and A&M College
High School Diploma -
John Ehret High School
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