Stephanie Wiley
Dayton
Summary
Dynamic Project Coordinator with proven success at SPEEDWAY LLC, adept at managing complex installations and upgrades across 1,000+ locations. Skilled in project management and effective communication, I drive seamless integrations and enhance operational efficiency, ensuring timely project completion and stakeholder satisfaction.
Overview
12
12
years of professional experience
Work History
Project Coordinator
SPEEDWAY LLC
12.2020 - Current
- Coordinated installation of self checkout systems at over 1,000 locations
- Managed upgrade of 2,000+ fuel controllers to Linux, overseeing reporting, follow up, and personnel coordination
- Manage upgrade of more than 200 Speedy Cafes to Windows 10, including reporting, follow up, and personnel coordination
- Resolved issues causing delays promptly
- Recorded issues and suggested preventive solutions
- Assist in the conversion of more than 50 purchased locations into the Speedway family
- Assisted in divestiture of 100+ locations, ensuring timely removal of Speedway equipment and seamless transfer of facilities to new buyers
- Supported the pilot program for integrated price sign deployment
- Troubleshoot, track, and report on issues related to price sign deployment to narrow down issues to allow for smooth company wide deployment
ANALYST CONVERSION AND INTEGRATION
SPEEDWAY LLC
08.2019 - 12.2020
- Facilitated conversion of purchased locations into Speedway family, ensuring seamless integration.
- Track and monitor over 175 pre-conversion tasks to ensure successful conversions
- Tracked and monitored punch list items, driving timely completion to meet project deadlines.
- Communicated issues and resolutions to upper management, enhancing awareness and response strategies.
ASSOCIATE STORE SUPPORT ANALYST
SPEEDWAY LLC
12.2016 - 08.2019
- Assist in the successful opening of newly built and remodeled stores
- Assisted in deploying security technology, including DVR and cameras, and maintained documentation for DVR setup.
- Updated knowledge base by integrating new information to enhance team resources.
STORE SUPPORT TRAINER
SPEEDWAY LLC
06.2014 - 12.2016
- Facilitated ongoing training workshops for all Store Support Specialists, improving overall service quality.
- Conducted training sessions for new Store Support Specialists, enhancing their skills to ensure effective support.
- Performed quality assurance on completed tickets, ensuring accuracy and consistency in support responses.
- Maintained knowledge base used by Store Support personnel
STORE SUPPORT SPECIALIST
SPEEDWAY LLC
12.2013 - 06.2014
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and service requests.
- Maintained store inventory levels and organized stock displays.
- Resolved operational issues at retail locations to maintain daily operations.
Education
MASTERS - MIS
UNIVERISTY OF PHOENIX
ARIZONA12-2013
BS - MATH AND COMPUTER PROGRAMMING
MOREHEAD STATE UNIVERISTY
KY05-1990
Skills
- Project management
- Data analysis
- Task coordination on
- Document management
- Project management
- Cross-department collaboration
- Stakeholder engagement
- Remote team management
- Team leadership
- Effective communication
- Attention to detail
- Research and presentation skills
- Remote team management
Accomplishments
- Coordinate multiple projects simultaneously
- Created workflow used by analysts for new builds, acquisitions, and conversions
- Created format for weekly analysis of store incident reporting
- Involved in implementation of ticketing system and system workflow setup
Timeline
Project Coordinator
SPEEDWAY LLC
12.2020 - Current
ANALYST CONVERSION AND INTEGRATION
SPEEDWAY LLC
08.2019 - 12.2020
ASSOCIATE STORE SUPPORT ANALYST
SPEEDWAY LLC
12.2016 - 08.2019
STORE SUPPORT TRAINER
SPEEDWAY LLC
06.2014 - 12.2016
STORE SUPPORT SPECIALIST
SPEEDWAY LLC
12.2013 - 06.2014
MASTERS - MIS
UNIVERISTY OF PHOENIX
BS - MATH AND COMPUTER PROGRAMMING
MOREHEAD STATE UNIVERISTY