Kristi Ninedorf
Middleton,WI
Summary
Dynamic recreation and operations leader with 10+ years of experience managing high-volume customer service environments, supervising staff, and overseeing program and facility operations. Proven success in enhancing user experience, managing financial operations, and implementing efficient systems. Skilled in staff development, data tracking, and cross-functional collaboration to increase engagement and retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
City of Middleton Parks & Recreation
01.2022 - Current
- Lead daily operations for a high-volume customer service office supporting programs, memberships, and facility access
- Utilize RecDesk for program registration, reservations, reporting, and customer account management
- Oversee financial operations including POS transactions, revenue tracking, deposits, and reporting
- Manage facility and field reservations to maximize usage and streamline scheduling processes
- Serve as primary point of contact for customer inquiries, resolving issues and enhancing overall user experience
- Maintain accurate customer data and reporting systems to support decision-making and operational improvements
Owner
Dancing Through Life Academy of Performing Arts
01.2011 - Current
- Manage all business operations including enrollment, scheduling, staffing, and financial oversight
- Supervise instructors and staff while maintaining high customer satisfaction
- Implement systems for registration, communication, and program tracking
- Plan and execute large-scale events and performances
Program Specialist
City of Sun Prairie Recreation Department
01.2020 - 01.2022
- Coordinated recreation programming across multiple sites, ensuring efficient operations and positive participant experiences
- Supervised staff including scheduling, onboarding, and performance support
- Managed program logistics including registration, facility coordination, and customer service delivery
- Assisted in development and distribution of recreation guides to increase participation and awareness
Enrichment Coordinator
City of Sun Prairie Recreation Department
01.2018 - 01.2020
- Oversaw adult, youth, and preschool enrichment programming including registration, scheduling, and participant experience
- Developed curriculum and ensured consistent program quality across instructors and sites
- Supervised and trained staff on program execution, customer service, and operational procedures
- Managed parent communication and resolved concerns to improve satisfaction and retention
Enrichment Instructor
City of Sun Prairie Recreation Department
01.2013 - 01.2018
- Delivered enrichment programming for youth and preschool participants
- Co-led the Little Cardinals Early Childhood Pre-4K inclusion program, supporting accessibility and inclusive participation
- Collaborated with leadership to expand program offerings
Education
Bachelor of Arts - Public Relations & Multimedia
University of Wisconsin–Whitewater
History, Theatre, and Religion
Edgewood College
Skills
- Member Services & Customer Experience
- Staff Supervision & Training
- Operations & Facility Management
- Budgeting & Revenue Tracking
- Program & Membership Administration
- Policy Development & Implementation
- Data Tracking & Reporting
- RecDesk & Recreation Management Software
- Point-of-Sale (POS) Systems & Transaction Processing
- CRM & Customer Data Systems
Certification
- Member, Dance Masters of Wisconsin (Certified in Ballet, Tap, Jazz)
- Certificate in Accounting 1 & 2 from Madison Area Technical College
Leadership & Impact Highlights
- Supervised staff across multiple programs and service areas
- Managed high-volume customer interactions with a focus on service and retention
- Oversaw financial systems, POS transactions, and revenue tracking processes
- Utilized recreation management software and data systems to improve efficiency
- Developed inclusive programming to expand access and participation
Timeline
Office Manager
City of Middleton Parks & Recreation
01.2022 - Current
Program Specialist
City of Sun Prairie Recreation Department
01.2020 - 01.2022
Enrichment Coordinator
City of Sun Prairie Recreation Department
01.2018 - 01.2020
Enrichment Instructor
City of Sun Prairie Recreation Department
01.2013 - 01.2018
Owner
Dancing Through Life Academy of Performing Arts
01.2011 - Current
History, Theatre, and Religion
Edgewood College
Bachelor of Arts - Public Relations & Multimedia
University of Wisconsin–Whitewater