Kristi Oehler
Milwaukee
Summary
Dynamic Medical Assistant with extensive experience at Aurora Health Care, excelling in patient care coordination and clinical documentation. Recognized for enhancing patient satisfaction through compassionate communication and maintaining HIPAA compliance. Proven ability to streamline processes and support physicians, contributing to improved health outcomes and efficient clinic operations.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Aurora Health Care
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Call Center Representative
Aurora Health Care
09.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained up-to-date knowledge of product and service changes.
Medical Assistant
Aurora Health Care
01.2018 - 09.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Cardiac Stress Technician
Aurora Medical Center
01.2013 - 01.2018
- Utilized advanced imaging technologies skillfully for accurate assessment of cardiac function.
- Assisted physicians in identifying potential cardiac issues by providing thorough documentation and timely test results.
- Streamlined test preparation processes, leading to increased efficiency and reduced wait times for patients.
- Contributed to team success by staying up-to-date on industry best practices and participating in ongoing professional development opportunities.
- Provided vital assistance during emergency situations, acting quickly to administer life-saving interventions under physician guidance.
- Managed confidential medical records efficiently, adhering to strict HIPAA guidelines at all times.
- Educated patients on pre-test preparations, enabling them to arrive prepared for their appointments, thus reducing delays or cancellations.
- Assisted in research initiatives aimed at further understanding cardiovascular disease and improving treatment options.
Education
Medical Assistant -
Gateway Technical College
Kenosha, WI05-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Sterilization techniques
- Patient flow management
- Medical office administration
- Complex Problem-solving
- Adaptable
- Medical terminology in [languages]
Timeline
Medical Assistant
Aurora Health Care
09.2023 - Current
Call Center Representative
Aurora Health Care
09.2021 - 09.2023
Medical Assistant
Aurora Health Care
01.2018 - 09.2021
Cardiac Stress Technician
Aurora Medical Center
01.2013 - 01.2018
Medical Assistant -
Gateway Technical College
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