Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Phalmer

Seattle,WA

Summary

Dynamic Medical Assistant with a proven track record at Dr. Stephen Nevett and Associates, excelling in patient care coordination and clinical documentation. Recognized for compassionate service and adept at HIPAA compliance, I effectively manage patient interactions and referrals, ensuring comprehensive care and fostering trust in healthcare environments. I am also the Drs personal assistant.

Overview

28
28
years of professional experience

Work History

Medical Assistant

Dr Stephen Nevett and Associates
09.2017 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Customer Service Representative

Amgen Inc
05.1997 - 09.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

General -

Mount Vernon High School
Mount Vernon, WA
07.1976

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Compassionate
  • Patient assessments
  • Professionalism and ethics
  • Insurance verification
  • Maintaining confidentiality
  • Appointment setting
  • Medical records management
  • Patient care coordination
  • Complex Problem-solving
  • Adaptable
  • Patient relations
  • Patient management
  • Payment collection
  • Monitoring patient progress
  • Valid state driver's license

Timeline

Medical Assistant

Dr Stephen Nevett and Associates
09.2017 - Current

Customer Service Representative

Amgen Inc
05.1997 - 09.2015

General -

Mount Vernon High School

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Kristi Phalmer