Kristi Sakahara
Seattle
Summary
My goal is to find a job that is both satisfying and where I can make a positive contribution
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
Funder
Directors Mortgage
01.2017 - 08.2018
- Hired to work as a Funder working in Encompass having to meet deadlines I was able to excel through being extremely disciplined.
- Willing to put in the hours required to finish all sets of documents and get them to escrow.
- Being accurate and efficient in all areas needed to help the company grow.
Doc Drawer
Opes Advisors
09.2014 - 12.2016
- Hired to be a full time Doc Drawer for the WA and CA offices.
- Trained on Datatrac and Encompass Systems.
- I helped train new Doc Drawer Specialists.
- I was the only Doc Drawer for my last six months there and was able to draw all the loan Documents on a daily basis needed.
Doc Drawer
Guild Mortgage
06.2013 - 01.2014
- Hired to work in the Funding Department as a Doc Drawer.
- Trained on Blitz and I5 to be able to draw documents in their system.
- Worked daily with processors, loan officers, and UW's to be able to get docs drawn.
- Was also trained on Bond Shipping as a back up to be able to clear the loans off our pipeline.
- Drew docs on Refi's/Purchases/VA/USDA/Bond.
- Meeting deadlines and being organized has always been a must in the mortgage industry.
- I was able to excel through being extremely dedicated, willing to put in the hours required to finish a job, accurate and efficient in all areas needed to help our company grow.
Doc Drawer
Legacy Group
12.2009 - 06.2013
- Worked in the Funding Department as a Doc Drawer.
- Trained to use DataTrac and DocMagic to draw the documents.
- Working daily with processors and loan officers to be able to efficiently draw documents.
- Our company merged with WJ Bradley April 15, 2013.
- I performed the same job functions and responsibilities.
- Trained to do VA/USDA/Bond/203K loans.
Funding Assistant
Loan Network LLC
06.2007 - 11.2009
- My job consisted of helping fund loans and working directly with processors and escrow agents.
- While in the funding department I also was the Operation Manager's assistant.
- I made sure that daily reports and exemptions were finished.
- Trained how to do FHA Insuring and responsible for the Insuring Department making sure our loans get insured in 30 days or less.
- Also trained on how to draw docs and help with the daily operations.
Waitress/Bartender
Glorias Restaurant and Grill
04.2004 - 05.2007
- Started working as a waitress duties included waiting tables and the till amount at the end of every shift.
- I was responsible for training other waitresses that were hired after me.
- June of 2005 got promoted to working in the sports bar as a bartender.
- I worked night shifts by myself and responsibilities included also waitressing tables for dinner.
- I was responsible for keeping track of inventory and stocking it as well and having to communicate daily with vendors to make sure we were being as accurate and cost efficient.
Customer Service Representative
Watermark Credit Union
11.2003 - 02.2004
- Customer service duties include assisting members with financial questions, logging loans through the Symitar Network, using Microsoft Excel to direct delivery logs and assisting MSC's (Member Service Consultants) with daily tasks and phone consulting.
Team Support
Wells Fargo Home Mortgage
05.2003 - 10.2003
- Team Support, Setting up Title/Escrow, Customer Service follow up, Worked with Lis/Nts input, Trained new employees on team support procedures and troubleshooting.
Batista/Bakery Assistant
Quality Food Centers
Covington
06.2002 - 07.2003
- Ensured that all safety protocols were followed while working in the bakery area.
- Packaged finished products for sale in retail outlets or for delivery services.
- Organized storage areas to ensure efficient use of space and easy access to items needed for production.
- Maintained a clean and organized work area throughout the shift.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Monitored expiration dates on ingredients and finished products.
- Operated cash register accurately when processing customer payments.
- Worked closely with head baker to plan daily production schedules.
- Listened to guests to understand needs and help each person select optimal products and services.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
College -
Pennisula College
Port Angeles, WA01.2003
High School -
Spanaway Lake High School
Spanaway, WA01.2001
Skills
Excellence in Customer Service
- Data entry
- Customer service
- Team collaboration
- Attention to detail
- Escrow coordination
- Communication skills
- Communication
- Organizational skills
- Effective communication
- Quality assurance
- Adaptive team player
- Empathy and patience
Timeline
Funder
Directors Mortgage
01.2017 - 08.2018
Doc Drawer
Opes Advisors
09.2014 - 12.2016
Doc Drawer
Guild Mortgage
06.2013 - 01.2014
Doc Drawer
Legacy Group
12.2009 - 06.2013
Funding Assistant
Loan Network LLC
06.2007 - 11.2009
Waitress/Bartender
Glorias Restaurant and Grill
04.2004 - 05.2007
Customer Service Representative
Watermark Credit Union
11.2003 - 02.2004
Team Support
Wells Fargo Home Mortgage
05.2003 - 10.2003
Batista/Bakery Assistant
Quality Food Centers
06.2002 - 07.2003
College -
Pennisula College
High School -
Spanaway Lake High School