Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Sakahara

Seattle

Summary

My goal is to find a job that is both satisfying and where I can make a positive contribution

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

16
16
years of professional experience

Work History

Funder

Directors Mortgage
01.2017 - 08.2018
  • Hired to work as a Funder working in Encompass having to meet deadlines I was able to excel through being extremely disciplined.
  • Willing to put in the hours required to finish all sets of documents and get them to escrow.
  • Being accurate and efficient in all areas needed to help the company grow.

Doc Drawer

Opes Advisors
09.2014 - 12.2016
  • Hired to be a full time Doc Drawer for the WA and CA offices.
  • Trained on Datatrac and Encompass Systems.
  • I helped train new Doc Drawer Specialists.
  • I was the only Doc Drawer for my last six months there and was able to draw all the loan Documents on a daily basis needed.

Doc Drawer

Guild Mortgage
06.2013 - 01.2014
  • Hired to work in the Funding Department as a Doc Drawer.
  • Trained on Blitz and I5 to be able to draw documents in their system.
  • Worked daily with processors, loan officers, and UW's to be able to get docs drawn.
  • Was also trained on Bond Shipping as a back up to be able to clear the loans off our pipeline.
  • Drew docs on Refi's/Purchases/VA/USDA/Bond.
  • Meeting deadlines and being organized has always been a must in the mortgage industry.
  • I was able to excel through being extremely dedicated, willing to put in the hours required to finish a job, accurate and efficient in all areas needed to help our company grow.

Doc Drawer

Legacy Group
12.2009 - 06.2013
  • Worked in the Funding Department as a Doc Drawer.
  • Trained to use DataTrac and DocMagic to draw the documents.
  • Working daily with processors and loan officers to be able to efficiently draw documents.
  • Our company merged with WJ Bradley April 15, 2013.
  • I performed the same job functions and responsibilities.
  • Trained to do VA/USDA/Bond/203K loans.

Funding Assistant

Loan Network LLC
06.2007 - 11.2009
  • My job consisted of helping fund loans and working directly with processors and escrow agents.
  • While in the funding department I also was the Operation Manager's assistant.
  • I made sure that daily reports and exemptions were finished.
  • Trained how to do FHA Insuring and responsible for the Insuring Department making sure our loans get insured in 30 days or less.
  • Also trained on how to draw docs and help with the daily operations.

Waitress/Bartender

Glorias Restaurant and Grill
04.2004 - 05.2007
  • Started working as a waitress duties included waiting tables and the till amount at the end of every shift.
  • I was responsible for training other waitresses that were hired after me.
  • June of 2005 got promoted to working in the sports bar as a bartender.
  • I worked night shifts by myself and responsibilities included also waitressing tables for dinner.
  • I was responsible for keeping track of inventory and stocking it as well and having to communicate daily with vendors to make sure we were being as accurate and cost efficient.

Customer Service Representative

Watermark Credit Union
11.2003 - 02.2004
  • Customer service duties include assisting members with financial questions, logging loans through the Symitar Network, using Microsoft Excel to direct delivery logs and assisting MSC's (Member Service Consultants) with daily tasks and phone consulting.

Team Support

Wells Fargo Home Mortgage
05.2003 - 10.2003
  • Team Support, Setting up Title/Escrow, Customer Service follow up, Worked with Lis/Nts input, Trained new employees on team support procedures and troubleshooting.

Batista/Bakery Assistant

Quality Food Centers
Covington
06.2002 - 07.2003
  • Ensured that all safety protocols were followed while working in the bakery area.
  • Packaged finished products for sale in retail outlets or for delivery services.
  • Organized storage areas to ensure efficient use of space and easy access to items needed for production.
  • Maintained a clean and organized work area throughout the shift.
  • Provided excellent customer service by addressing inquiries promptly and courteously.
  • Monitored expiration dates on ingredients and finished products.
  • Operated cash register accurately when processing customer payments.
  • Worked closely with head baker to plan daily production schedules.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

College -

Pennisula College
Port Angeles, WA
01.2003

High School -

Spanaway Lake High School
Spanaway, WA
01.2001

Skills

Excellence in Customer Service

  • Data entry
  • Customer service
  • Team collaboration
  • Attention to detail
  • Escrow coordination
  • Communication skills
  • Communication
  • Organizational skills
  • Effective communication
  • Quality assurance
  • Adaptive team player
  • Empathy and patience

Timeline

Funder

Directors Mortgage
01.2017 - 08.2018

Doc Drawer

Opes Advisors
09.2014 - 12.2016

Doc Drawer

Guild Mortgage
06.2013 - 01.2014

Doc Drawer

Legacy Group
12.2009 - 06.2013

Funding Assistant

Loan Network LLC
06.2007 - 11.2009

Waitress/Bartender

Glorias Restaurant and Grill
04.2004 - 05.2007

Customer Service Representative

Watermark Credit Union
11.2003 - 02.2004

Team Support

Wells Fargo Home Mortgage
05.2003 - 10.2003

Batista/Bakery Assistant

Quality Food Centers
06.2002 - 07.2003

College -

Pennisula College

High School -

Spanaway Lake High School
Kristi Sakahara