Kristi Stephens
Doniphan,NE
Summary
I'm a warm and friendly individual who assists customers in any situation and enjoy collaborating with team members to ensure a positive guest experience. Experience as a responsible cashier proficient in handling money, a merchandiser and various other attributes as a customer service representative. Good listening skills combined with an attentive and detail-oriented nature. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Service Desk Representative/Cashier
Menards
07.2021 - Current
- Daily provide great customer service to guests via returning merchandise, attending to complaints, helping find items, and finding solutions to their problems.
- Diagnose and resolve user system functionality issues to enable completion of desired operations.
- Attend monthly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Respond to user operational issues with desktop computers and mobile electronic devices to enable problem resolution.
CCA
USPS
05.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Service Representative
H&R Block
01.2021 - 04.2021
- Provided assistance to clients in Kearney, NE by answering phones or greeting them in person and assisting them with present and future needs, matching them with best suited tax professional, and scheduling their appointments
- Other duties include cash handling experience, experience with windows based computer system, and maintaining office cleanliness, and organization of resources with team members.
Service Banker 1 (Teller)
Bank of the West
02.2020 - 10.2020
- Provided customer service to the customers in Gunnison, CO through various tasks including cash handling, bonds, ordering products, safe deposit boxes, and answering various questions and situations that may come up both in person and over the phone.
Holiday Clerk Assistant
USPS
11.2019 - 01.2020
- Distributed and scanned incoming and outgoing mail
- Performed a variety of mail processing tasks such as preparing work area, removing mail from bins and placing into trays or containers, monitoring mail flow, and culling out non-processable items
- Labeled and tied out mail for dispatch and other related duties for distribution.
Merchandiser
MeadowGold/Dean Foods
03.2004 - 11.2019
- Order, receive, and restock merchandise for Gunnison/ Crested Butte area
- Place featured product in retail location
- Interact and kept up to date with supervisors and the store directors from the various stores the product in.
Daycare Provider
Stepping Stones
01.2002 - 01.2004
- Daycare provider in baby/toddler rooms for Stepping Stones Crested Butte, CO.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Organized and maintained a clean, inviting play space that encouraged exploration while adhering to safety guidelines for childcare facilities.
Daycare provider
Columbine Kids
09.2001 - 01.2002
- Daycare provider in baby room for Columbine Kids Basalt, CO.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
Client Service Representative
Hays Pathology Lab
01.1997 - 01.1999
- Answered phones, provided lab results for physicians and pathologists, produced coroners calls, and provided nurses with information on what to draw for certain blood tests
- Provided supplies for 500 clients in which i prepared requisitions and supplies to on a daily basis.
Education
Some College (No Degree) - Behavioral Science And Human Resources
Midland Lutheran College
Fremont, NEEarly Headstart Program
K-State CDA Thru Early Headstart Program
Hays, KSHigh School Diploma -
Lexington St. Ann's/Lexington Highschool
Lexington, NE05.1988
Skills
- Customer Service
- Guest communication
- Operating System Knowledge
- Empathy and patience
- Problem-solving skills
- Listening Skills
- Time Management
- Training and mentoring
Otherqualifications
Several years of Customer Service RelationsCash handling experience, handheld device ordering machine, 10 key, knowledge of windows 10 computer system and appointment scheduling, and strong organizational and time management skills.
Phone
970-901-2346
Timeline
Service Desk Representative/Cashier
Menards
07.2021 - Current
CCA
USPS
05.2021 - 07.2021
Client Service Representative
H&R Block
01.2021 - 04.2021
Service Banker 1 (Teller)
Bank of the West
02.2020 - 10.2020
Holiday Clerk Assistant
USPS
11.2019 - 01.2020
Merchandiser
MeadowGold/Dean Foods
03.2004 - 11.2019
Daycare Provider
Stepping Stones
01.2002 - 01.2004
Daycare provider
Columbine Kids
09.2001 - 01.2002
Client Service Representative
Hays Pathology Lab
01.1997 - 01.1999
Some College (No Degree) - Behavioral Science And Human Resources
Midland Lutheran College
Early Headstart Program
K-State CDA Thru Early Headstart Program
High School Diploma -
Lexington St. Ann's/Lexington Highschool
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