Kristi Warren
Fort Collins,CO
Summary
Hardworking and dedicated Registered Nurse with 24 years of telephone triage & emergency response experience. Worked as a front desk advocate for patient issues, concerns, questions, deescalation and quality care lead. Outstanding customer service, professionalism, team collaboration, conflict resolution, quality client care and support. Looking for new job opportunities and challenges in a fun and adventurous environment.
Overview
29
29
years of professional experience
Work History
Guest Service Representative
Breckenridge Grand Vacations
11.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Pediatric Triage Registered Nurse
Triage4Pediatrics
03.2020 - 09.2023
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Work with over 256 practices and over 1500 providers throughout U.S
Pediatric Registered Nurse
Anchorage Pediatric Group
01.1995 - 03.2020
- Pediatric telephone triage on all concerns and determined severity of injuries and illnesses. Followed Barton Schmitt, MD Pediatric telephone protocols and collaborated with physicians as needed
- Vaccinated patients, weight and color check on newborns
- Answered phone calls for 9 providers scheduling appointments and handling patient inquiries, refill requests and questions
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities
Education
Bachelor of Science - Nursing
University of Arizona
Tucson, AZ05.1992
Skills
- Telephone triage RN & Multi-Line phone systems
- Team Collaboration
- Outstanding Customer Service & Guest Satisfaction
- Excellent Communication & Organization Skills
- Complaint Resolution
- Problem-Solving skills
Timeline
Guest Service Representative
Breckenridge Grand Vacations
11.2023 - Current
Pediatric Triage Registered Nurse
Triage4Pediatrics
03.2020 - 09.2023
Pediatric Registered Nurse
Anchorage Pediatric Group
01.1995 - 03.2020
Bachelor of Science - Nursing
University of Arizona
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