Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristian Carranza

Uvalde,TX

Summary

Caring Intake Specialist with proven skills in case management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring 1 year experience to a rewarding to new position.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Certified Medical Assistant

Uvalde Memorial Hospital
Uvalde, Texas
01.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Processed payments from patients accurately using cash registers or computerized systems.

Intake Specialist

Community Health Development
Uvalde, TX
01.2022 - 01.2023
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Coordinated with external agencies to ensure continuity of care for clients.
  • Scheduled appointments for clients as needed for outside services such as counseling or medical care.
  • Attended training sessions related to new developments in the field of mental health.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.

Education

Patient Care Technician - Certified Medical Assistant

Southwest Texas Junior College
Uvalde, TX
05.2021

Some College (No Degree) - Psychology

Texas A&M University-San Antonio
San Antonio

Some College (No Degree) - Psychology

University of Texas Permian Basin
Odessa, TX

Skills

  • Complaint Resolution
  • Data Entry
  • Account Updating
  • Data Collection
  • Paperwork Processing
  • Report Generation
  • Inbound and Outbound Calling
  • Scheduling
  • Appointment Scheduling
  • Call Management
  • Active Listening
  • Coordination
  • Team Development
  • Professional Telephone Demeanor
  • Computer Proficiency
  • High-Energy Attitude
  • Customer Service
  • Positive and Professional
  • Conflict Resolution
  • Clerical Support
  • Multi-Task Management
  • Microsoft Excel
  • Microsoft Office Expertise
  • Microsoft Outlook
  • Call Center Operations
  • Administrative Support

Accomplishments

  • President's Leadership Class

Certification

  • BLS Certified

Timeline

Customer Service Representative/Certified Medical Assistant

Uvalde Memorial Hospital
01.2023 - Current

Intake Specialist

Community Health Development
01.2022 - 01.2023

Patient Care Technician - Certified Medical Assistant

Southwest Texas Junior College

Some College (No Degree) - Psychology

Texas A&M University-San Antonio

Some College (No Degree) - Psychology

University of Texas Permian Basin

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Kristian Carranza