Kristian E. Fayas
Homestead
Summary
Detail-oriented VA Beneficiary Travel Claim Clerk with over 5 years of experience in processing travel claims and coordinating patient transportation. Skilled in determining veteran eligibility, calculating travel allowances, and utilizing systems like BTSSS, VISTA, and Uber Health for timely reimbursements. Committed to enhancing operational efficiency and veteran satisfaction through effective collaboration with veterans and healthcare providers.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Beneficiary Travel Office/ Transportation Assistant
U.S. Department of Veterans Affairs (VHA) Veterans Health Administration
Miami, FL
02.2021 - Current
- Evaluated eligibility for Beneficiary Travel benefits, managed deductible applications, handled denials for ineligible claims, and submitted travel vouchers to Fiscal Service for processing. Responsible for reviewing and approving special mode consults utilizing the Computerized Patient Record System (CPRS), Veterans Health Information & Technology Architecture (VistaA), (BTSSS) Processing system, and other VHA software programs.
- Assisted in training new hires for our office with enforcing proper beneficiary travel policy’s and in using multiple software programs such as (CPRS, VistaA, BTSSS, Vet Link, Geo code finder, and other programs) to process paper travel claims, or claims-generated by veterans in My HealtheVet. Also assisted the Mobility Manager in planning, directing, and executing the Veterans Transportation Program (VTP) services and functions.
- Assisted in training new hires for our office with enforcing proper beneficiary travel policies and in using multiple software programs such as (CPRS, VistaA, BTSSS, Vet Link, Geo code finder, and other programs) to process paper travel claims, or claims-generated by veterans in My HealtheVet. Also assisted the Mobility Manager in planning, directing, and executing the Veterans Transportation Program (VTP) services and functions.
- Experienced in preparing paperwork to initiate transportation actions, Reconciling and certifying bills related to transportation actions. As well as reviewing documents for omissions and/or inconsistencies to ensure data entry is complete and accurate. Able to maintain automated system of program specific data to track items such as: (service project milestones, progress reports, clinic trends, program trends).
- Effective in communicating and interacting with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Diligent in perusing and maintaining a professional environment committed to serving veterans and other customers. Also, communicate and interact with veterans, family members and/or other Beneficiary Travel service providers to resolve issues while responding to customer complaints/needs.
- Conducted data analysis to generate reports, collated incoming data from various sources, and performed quality inspections of contracted services.
- Collaborated with other service lines to support programs and manage the workload of the Veterans Transportation Program.
Administrative Assistant
Miami Dade College, Office of Veteran Services
Miami, FL
01.2016 - 01.2020
- Handled front desk operations, including answering phone calls, directing students in person and over the phone, managing emails, and addressing walk-in inquiries. Assisted veteran students with information on benefits, activities, and FAFSA, while directing them to appropriate student support services. Participated in community outreach and on-campus events, while collecting and tracking data for the Veteran Resource Center (VRC).
- Perform basic data analysis and generate reports, maintain and organize the VRC, ensure open/close duties have been completed daily, assist with veteran website development, conduct other clerical, office duties as required. Maintain positive relationships with student support service departments, in order to facilitate services to students receiving veterans’ related educational entitlements, assist with the development and distribution of accurate and current Veterans Affairs Office publications to relevant constituencies (brochures, flyers, posters and web content), assist with maintaining regulatory, information security and confidentiality compliance in accordance with federal, state and MDC guidelines, maintain most current information and updates by attending required trainings to support Certifying Official, Counselor and Veteran Students.
- Managed scheduling and coordination of veteran services events and activities.
- Developed and maintained comprehensive filing systems for veteran records and documentation.
- Assisted in the preparation of reports to ensure compliance with federal regulations.
DIRECTV/AT&T Sales Agent/ GOARMY ED Support Agent
ALORICA Cutler Bay
Cutler Bay, FL
06.2012 - 11.2015
- DIRECTV- Answered high call volumes promptly in fast-paced call center, monitored customer preferences to tailor sales efforts while delivering exceptional customer service. Thoroughly resolving customer complaints regarding services, products, or personnel. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Diagnose problems with installed equipment. Determine price schedules and discount rates. Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Transitioned to GoArmy ED role within ALORICA to enhance support services..
- Helped resolve general questions related to navigation of GoArmy.Edu and using all GoArmy.Edu features. As a student support representative was tasked with documenting any questions regarding tuition assistance (TA), the GI BILL, Degree program questions, or resolving any holds on the Soldier/Veterans student account and escalating them to the specialist best positioned to resolve the issue.
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Executed sales strategies to achieve monthly targets consistently.
- Provided product knowledge and support to customers, ensuring informed purchasing decisions.
Education
AS - Networking Services Technology
Miami Dade College
AA - Information Systems Technology
Miami Dade College
BA - Information Systems Technology w/ a Concentration in Cyber Security
Miami Dade College
Miami, FL01-2020
CCC Cisco (Cisco Certified Network Associate) - undefined
Miami Dade College
05-2019
Training - undefined
Personal Business Administration School
Camp Johnson, NC01-1995
High School - undefined
South Miami Senior High School
Miami, FL01-1994
Skills
- Proficient in VHA software
- Computer proficiency
- Software proficiency
- Employee training
- Data analysis
- Goal-oriented
- Stay focused on what needs to be done; never lose sight of the end goal
- Military standards adherence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beneficiary Travel Office/ Transportation Assistant
U.S. Department of Veterans Affairs (VHA) Veterans Health Administration
02.2021 - Current
Administrative Assistant
Miami Dade College, Office of Veteran Services
01.2016 - 01.2020
DIRECTV/AT&T Sales Agent/ GOARMY ED Support Agent
ALORICA Cutler Bay
06.2012 - 11.2015
AA - Information Systems Technology
Miami Dade College
CCC Cisco (Cisco Certified Network Associate) - undefined
Miami Dade College
Training - undefined
Personal Business Administration School
High School - undefined
South Miami Senior High School
AS - Networking Services Technology
Miami Dade College
BA - Information Systems Technology w/ a Concentration in Cyber Security
Miami Dade College