Summary
Overview
Work History
Education
Skills
Timeline
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Kristian Elkins

Sanford,NC

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

17
17
years of professional experience

Work History

Lead Hostess

Bonefish Grill
Fayetteville, NC
03.2022 - Current
  • Administrative duties and tasks regarding receipts, invoices, daily rosters, and pre-planning for the day
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Monitored dining room activities to ensure quality service standards were met.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Communicated any issues or complaints to management in a timely manner.
  • Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
  • Verified reservations prior to seating guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Received payment from customers, processed credit cards and issued change or receipts as needed.
  • Inspected dining room area for cleanliness before each shift began.

Spinner Operator

Parkdale Mills Plant 16
Sanford, NC
08.2019 - 11.2020
  • Set up and operate spinning machinery to produce yarns, fibers, or filaments from natural and synthetic materials.
  • Maintain spinner machines in proper working order by performing regular maintenance procedures and making necessary repairs.
  • Monitor the production process to ensure that quality standards are met.
  • Adjust machine settings according to product specifications.
  • Inspect finished products for defects and make adjustments as needed.
  • Perform routine cleaning of machines and work area to maintain a safe and orderly environment.
  • Troubleshoot problems with spinning machinery and take corrective action when required.
  • Ensure compliance with safety regulations while operating machinery.
  • Record production data such as speed, temperature, quantity produced. on log sheets.
  • Load raw materials into hoppers or feeders for processing.

Shift Supervisor

E.P.I. Recycling Solutions
Sanford, NC
04.2016 - 07.2019
  • E.P.I. Recycling Solutions was a recycling, waste management plant. The company had 4 very large machines that turned boxes of other companies scrap plastics, into plastic pellets ready to be bought by other companies that would turn it into their own products. The company could not keep open due to COVID.
  • Started off as a line fiber stripper. Optic fiber left on rolls were taken off by hand where the fiber was discarded but plastic rolls were saved to be recycled.
  • Asked to learn and become a machine operator. Had to make sure large machine was properly running, if not had to identify and resolve any machine issues. Made sure product came out correctly. Changed screens, take safety precautions.
  • Always wanting to learn more and being a quick learner, I learned all machines very shortly, as the other 2 machines separated material coming in from trash and debris.
  • Material handler, learned how to operate a forklift, loaded and unloaded trucks at docking bay
  • After learning most of the positions and being well-versed, I became the 2nd shift supervisor at the company
  • Duties as a supervisor included keeping schedule, documenting attendance, making sure all machines ran smoothly and continuously. If a problem occurred with the machine, I resolved it. If someone was sick I took over their shift if it could not be covered. Made sure everyone was doing their job properly and in a safe manner

Cashier/Customer Service Representative

Food Lion
Sanford, NC
06.2007 - 09.2012
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Some College (No Degree) - Medical Billing And Coding

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Invoices
  • Staff Training
  • Reservations Coordination
  • Task Delegation
  • Strong leadership
  • Customer Service
  • Positive and professional
  • Detail Oriented
  • Telephone management

Timeline

Lead Hostess

Bonefish Grill
03.2022 - Current

Spinner Operator

Parkdale Mills Plant 16
08.2019 - 11.2020

Shift Supervisor

E.P.I. Recycling Solutions
04.2016 - 07.2019

Cashier/Customer Service Representative

Food Lion
06.2007 - 09.2012

Some College (No Degree) - Medical Billing And Coding

Fayetteville Technical Community College

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Kristian Elkins