Kristian Green
Rockmart,GA
Summary
Experienced customer service representative with exceptional communication skills, dedicated to making a positive impact on both customers and the company. Seeking a position to utilize extensive experience in providing top-notch customer service and resolving issues efficiently. Committed to delivering excellent service, building strong relationships, and exceeding customer expectations. Eager to contribute expertise in problem-solving, multitasking, and maintaining a professional demeanor in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Postal Carrier
United States Postal Service, USPS
02.2023 - Current
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
Customer Service Representative Manager
Sykes
09.2021 - 01.2023
- Company Overview: Capital One WFH - Rockmart, GA
- We assist customers with their accounts
- Taking phone calls
- Capital One WFH - Rockmart, GA
Cutter 1
Shaw Industries P15
07.2017 - 03.2022
- Company Overview: Cartersville, GA
- Effectively and efficiently ensure accuracy of carpet measurements
- Quality inspect carpet for defects before wrapping and shipment
- Promote a safe, clean, positive, and efficient environment
- Cartersville, GA
QE Lab
Shaw Industries P15
01.2016 - 07.2017
- Company Overview: Cartersville, GA
- Assess and perform quality inspection on inventory for defects
- Initiate claims for defective material
- Analyze and maintain systems for identifying and reporting material of quality checks and holds
- Promote a safe, clean, positive, and efficient environment
- Cartersville, GA
Creeling & Warping
Shaw Industries P12
05.2015 - 12.2015
- Company Overview: Cartersville, GA
- Effectively inspect, label, identify, and verify packaging
- Effectively record product, packaging, and ordering information on destinated forms and records
- Efficiently run machinery and utilize diagrams
- Promote a safe, clean, positive, and efficient environment
- Cartersville, GA
Restoration Technician
Serve Pro
09.2013 - 01.2014
- Company Overview: Rockmart, GA
- Ensure customer satisfaction by providing support to clients of floods, fires, and/or other disasters
- Support includes inspecting, cleaning, sanitizing, and/or installing new material utilizing a cost-effective method
- Rockmart, GA
Education
High School -
Rockmart High School
Rockmart, GA01.2013
Skills
- Customer Service
- Time Management
- Quality control
- Detail Oriented
- Judgement and Decision Making
- Problem solving
Languages
English
Full Professional
Timeline
Postal Carrier
United States Postal Service, USPS
02.2023 - Current
Customer Service Representative Manager
Sykes
09.2021 - 01.2023
Cutter 1
Shaw Industries P15
07.2017 - 03.2022
QE Lab
Shaw Industries P15
01.2016 - 07.2017
Creeling & Warping
Shaw Industries P12
05.2015 - 12.2015
Restoration Technician
Serve Pro
09.2013 - 01.2014
High School -
Rockmart High School
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