Kristian Jackson
Chicago,IL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Shift Manager
Shake Shack
10.2023 - 04.2024
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Directed and led employees and team members on effective operations, methods
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Patiently assisting dissatisfied customers and compensating them to elevate their experience with the company.
Restaurant Manager
Bronzeville wingz
04.2019 - 08.2023
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Quarter Data Management
- Making weekly calls to inform customers on the on going promotions and updated company policies.
- Processing payments via phone call or through email and following up with invoices
Hostess
Two fish Crabshack
11.2018 - 04.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
Shift Lead
Portillos
08.2017 - 11.2018
- Delegated tasks to employees and monitored activities and task completion.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Cashier
Mariano's Fresh Market
02.2016 - 09.2016
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Kenwood Academy
06.2016
Skills
- Team development
- Training and mentoring
- Communication
- Reliable & trustworthy
- Computer skills
- Issue and conflict resolution
- Active listening
- Team building
- Inventory Control
- Supply Ordering
- Compliance understanding
- Cash Handling
- Shift checklists
- Mentoring and Coaching
- Staff Training and Onboarding
- Delegating Work
Professional References
Robert Childress
Exempt Manager
66 E Ohio St Chicago,IL 60611
+1 (773) 819-8189
Nichole Jackson
General Manager
4300 S Michigan Chicago,IL 60653
+1 (773) 804-1484
Timeline
Shift Manager
Shake Shack
10.2023 - 04.2024
Restaurant Manager
Bronzeville wingz
04.2019 - 08.2023
Hostess
Two fish Crabshack
11.2018 - 04.2019
Shift Lead
Portillos
08.2017 - 11.2018
Cashier
Mariano's Fresh Market
02.2016 - 09.2016
High School Diploma -
Kenwood Academy