Kristian Johnson
Zebulon,NC
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Cognizant
12.2024 - 03.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Care Specialist
Intelogix
02.2022 - 09.2024
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Assisted call-in customers with questions and payments
- Delivered prompt service to prioritize customer needs
- Educated customers about billing, payment processing and supporting policies and procedures
- Maintained strict adherence to data protection regulations when handling customer information, always ensuring confidentiality and security
Customer Service Representative
US Cellular Wireless
06.2020 - 01.2022
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Trained new personnel regarding company operations, policies and services
- Investigated and resolved customer inquiries and complaints
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC05.2020
Skills
- Problem-solving
- Complaint handling
- Quality assurance
- Data entry
- Microsoft Word
- Microsoft Excel
Timeline
Customer Support Specialist
Cognizant
12.2024 - 03.2025
Customer Care Specialist
Intelogix
02.2022 - 09.2024
Customer Service Representative
US Cellular Wireless
06.2020 - 01.2022
High School Diploma -
Northern Nash High School
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