Kristian Kelly
Summary
Developed strong communication and organizational skills in healthcare environment, excelling in patient interactions and information management. Demonstrates adaptability and efficiency in fast-paced settings and keen on transitioning into new field. Aims to leverage these transferrable skills to contribute effectively in new role.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist
Northwestern Medicine
11.2014 - Current
- Managed high call volumes by efficiently triaging incoming requests to appropriate providers.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verify patient insurance eligibility and enter patient information into EPIC system.
- Train new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Exceed daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Call Center Agent
Illinois Tollway
06.2013 - 11.2014
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintained up-to-date knowledge of the Illinois Tollway regulations and policies as they apply
- Identified, researched, and resolved customer issues regarding accounts, and Tollway violation notices
- Set up and updated I-Pass customer account information, and activated retail-purchased transponders
- Processed credit card payments and calculated settlements on Tollway violations
Telephone Interviewer
National Opinion Research Center
08.2012 - 06.2013
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Handled sensitive information with discretion, adhering to confidentiality requirements and protecting respondent privacy.
- Enhanced interviewee engagement with clear communication and active listening skills during telephone interviews.
Designer Assistant
Black Butterfly
04.2010 - 01.2012
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Minimized errors in final products by carefully following design instructions provided by the lead seamstress or designer.
- Contributed to customer satisfaction by ensuring accurate measurements for custom-fit garments.
Photo Technician
CVS Pharmacy
06.2007 - 03.2008
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
E-Follett Coordinator
Follett Higher Education Group
01.2002 - 03.2006
- Handled online college bookstore orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Education
Bachelor of Arts -
The Illinois Institute of Art-Chicago
06.2010
Skills
- Medical terminology
- HIPAA compliance
- Appointment scheduling
- Exceptional communication
- Documentation accuracy
- Insurance verification
- Healthcare systems
- Multitasking and organization
- Data entry
- MS office
Timeline
Patient Access Specialist
Northwestern Medicine
11.2014 - Current
Call Center Agent
Illinois Tollway
06.2013 - 11.2014
Telephone Interviewer
National Opinion Research Center
08.2012 - 06.2013
Designer Assistant
Black Butterfly
04.2010 - 01.2012
Photo Technician
CVS Pharmacy
06.2007 - 03.2008
E-Follett Coordinator
Follett Higher Education Group
01.2002 - 03.2006
Bachelor of Arts -
The Illinois Institute of Art-Chicago
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