Kristian Neely
Summary
Service-oriented professional with experience working in high-pressure environments while handling confidential information, resolving conflicts, and communicating effectively with people from diverse backgrounds. Known for integrity, professionalism, attention to detail, and remaining calm under pressure. Experienced working alongside healthcare professionals, supporting secure operations, and following established policies and procedures. Seeking an opportunity to serve my community by protecting life and property through professionalism, integrity, sound judgment, and compassion.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Information Technology Support Specialist
Networkinguys
Lakewood, Ohio
03.2026 - 04.2026
- Managed user accounts and access permissions.
- Troubleshot technical issues under time constraints.
- Documented incidents using ticketing systems.
- Followed established security procedures.
Patient Service Specialist
Cleveland Clinic
Fairview Park, OH
05.2023 - 03.2026
- Managed high-volume interactions with patients and families in a fast-paced healthcare environment.
- Communicated professionally with physicians, nurses, and patients during stressful situations.
- Protected confidential medical information while maintaining HIPAA compliance.
- Resolved concerns calmly while providing exceptional customer service.
- Coordinated with multiple departments to ensure efficient operations.
Developer/Programmer/File Transmissions
National Enterprise Systems
Twinsburg, Ohio
07.2019 - 09.2022
- Managed sensitive financial and customer information while following strict security and confidentiality procedures.
- Verified, validated, and maintained data accuracy to support business operations and regulatory requirements.
- Investigated and resolved data discrepancies through careful analysis and attention to detail.
- Collaborated with internal teams and external clients to ensure secure and timely processing of information.
- Trained team members on established workflows, procedures, and best practices.
- Worked with encrypted data and secure file transmission processes to protect confidential information.
Education
Bootcamp Certification - Cyber Security
Case Western Reserve University
Cleveland, OH04-2025
Bachelor of Arts - Management Information Systems
Notre Dame College
South Euclid, Ohio05-2018
Skills
- Community Service
- Professional Communication
- Conflict Resolution
- Crisis De-escalation
- Attention to Detail
- Integrity & Ethics
- Report Documentation
- Team Collaboration
- Critical Thinking
- Confidential Information Handling
- Problem Solving
- Policy & Procedure Compliance
- Decision Making Under Pressure
- Physical Fitness & Self-Discipline
Law Enforcement Experience
Police Ride-Along Observer
Warren Police Department
July 2026
- Completed a full patrol ride-along while observing patrol operations, officer safety practices, and community interactions.
- Shadowed officers responding to calls for service, traffic stops, and community interactions.
- Observed officer decision-making, report procedures, radio communications, and officer safety practices.
- Gained firsthand understanding of patrol responsibilities, teamwork, and public service.
Police Ride-Along Observer
Boardman Police Department
July 2026
- Completed an additional patrol ride-along to compare operational practices between agencies.
- Observed community policing, proactive patrol, and officer interactions with citizens.
- Learned differences in scheduling, patrol philosophy, and department culture.
- Sought additional law enforcement exposure to better understand patrol operations and department culture.
Certification
- CompTIA Security+ Certification
Additional Qualifications
- Actively training for Ohio Peace Officer Basic Academy physical fitness standards.
- Valid Ohio Driver’s License.
- Willing to work rotating shifts, weekends, and holidays.
Timeline
Information Technology Support Specialist
Networkinguys
03.2026 - 04.2026
Patient Service Specialist
Cleveland Clinic
05.2023 - 03.2026
Developer/Programmer/File Transmissions
National Enterprise Systems
07.2019 - 09.2022
Bootcamp Certification - Cyber Security
Case Western Reserve University
Bachelor of Arts - Management Information Systems
Notre Dame College