Kristian Thanas
Quincy,MA
Summary
Results-driven professional seeking a long-term position as a key contributor to a dynamic team, dedicated to leveraging skills and achievements for mutual success. Known for strong leadership and coaching abilities that drive sales performance while fostering an empowering and collaborative environment. Exceptional conflict resolution skills and an approachable demeanor enhance team dynamics and communication. Committed to continuous learning and development, consistently striving to excel and deliver exceptional value to the organization.
Overview
9
9
years of professional experience
Work History
Branch Manager
Citizens Bank
02.2019 - 06.2024
- Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success. Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed. Provide sales leadership to ensure franchise growth, leading by example, through accountability, reward and recognition to drive outstanding sales and service results. Coach and develop to drive results. Assist colleagues in achieving their developmental goals and career aspirations. Ensure our customers are extremely satisfied with every interaction.
Assistant Branch Manager
Citizens Bank
Quincy, MA
04.2017 - 01.2019
- Includes but not limited to; Drive sales through service, manage a high performing team, ensure customers are extremely satisfied, coach and develop to drive results.
Relationship Banker
03.2017 - 05.2017
Universal Personal Banker
Citizens Bank
Dedham, MA
08.2015 - 03.2017
Education
Bachelor of Science - Business Management, Leadership and Organizational Changes
UMASS Boston
Skills
- Fluent in Albanian
- Great communication and listening skills, establishing relationships with clients and peers
- Commendable at customer service, Logical and good at problem solving
- Efficient in Microsoft Word, Excel, Outlook, Quickbooks, PowerPoint
- Strong organizational skills, Accounting/Reconciliation
- Branch operations management
- Excellent time management skills
Timeline
Branch Manager
Citizens Bank
02.2019 - 06.2024
Assistant Branch Manager
Citizens Bank
04.2017 - 01.2019
Relationship Banker
03.2017 - 05.2017
Universal Personal Banker
Citizens Bank
08.2015 - 03.2017
Bachelor of Science - Business Management, Leadership and Organizational Changes
UMASS Boston