Kristian Thompson
Tucson,AZ
Summary
Accomplished Office and Regional Manager at The Study Express Market LLC, adept in strategic planning and staff development. Boosted regional sales through effective leadership and customer relations. Excelled in team leadership and operational efficiency, ensuring alignment with corporate goals. Demonstrated professionalism and integrity, significantly enhancing customer satisfaction and team performance.
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 2 years of insurance experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.
Self-motivated and true team player. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Office and Regional Manager
The Study Express Market LLC
07.2016 - 08.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Supervised various locations, enforcing high-quality standards of operation.
- Provided excellent customer service and sales.
- Was Responsible for opening and closing shifts for the offices.
Claims Service Representative
GEICO, Government Employees Insurance
07.2014 - 07.2016
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Maintained thorough knowledge of company policies and insurance regulations, ensuring proper claim handling procedures were followed.
Shift Manager
McDonalds
07.2011 - 07.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
High School Diploma -
Ironwood Ridge High School
Tucson, AZ05.2021
Skills
Operations
Professionalism and Integrity
Staff Training and Development
Exceptional communication
Strategic Planning
Staff Management
Goals and performance
Sales Development
Sales management
Brand Development
Personnel Monitoring
Personnel Oversight
Industry Expertise
Sales expertise
Database Management
Team Leadership
Leadership skills
Policies and Procedures
Stress Tolerance
Attention to Detail
Time Management
Decision-Making
Customer Relations
Training and coaching
Customer Service
Policy Enforcement
Teamwork and Collaboration
Additional Information
Reference for "The Study Express Market LLC"
Taryn Remme, Director
520-235-0276
Andrina Leon, Manager
520-429-5237
Timeline
Office and Regional Manager
The Study Express Market LLC
07.2016 - 08.2024
Claims Service Representative
GEICO, Government Employees Insurance
07.2014 - 07.2016
Shift Manager
McDonalds
07.2011 - 07.2014
High School Diploma -
Ironwood Ridge High School
Similar Profiles
Lavannya RaajendranLavannya Raajendran
Senior Business Process Consultant at Update Calls(Waste Management), Student Life International LLC (Overseas Study Visa)Senior Business Process Consultant at Update Calls(Waste Management), Student Life International LLC (Overseas Study Visa)
Christen TateChristen Tate
Manager at French Market ExpressManager at French Market Express
Samuel DrollingerSamuel Drollinger
Deli Worker at Market ExpressDeli Worker at Market Express