Summary
Overview
Work History
Education
Skills
Timeline
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Kristiana Burkhart

Cheektowaga,NY

Summary

Dynamic and results-oriented professional with a proven track record at Elderwood Assisted Living, enhancing operational efficiency and elevating customer service standards. Expert in kitchen equipment operation and sanitation practices, coupled with exceptional problem-solving and team collaboration skills. Demonstrated ability to improve service delivery by leveraging healthcare knowledge and nutrition awareness.

Overview

3
3
years of professional experience

Work History

Dietary Aide

Elderwood Assisted Living
04.2024 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Customer Service

Tim Hortons Cafe & Bake Shop
08.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Cashier Team Lead

Tops Friendly Markets
08.2021 - 08.2022
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

Daemen University
Amherst, NY

High School Diploma - Nursing

John F Kennedy
Cheektowaga, NY
06.2023

Skills

  • Time Management
  • Problem-Solving
  • Cleaning and sanitizing
  • Customer Service
  • Patient Communication
  • Team Collaboration
  • Verbal Communication
  • Food handling safety
  • Sanitation Practices
  • Relationship Building
  • Flexible Schedule
  • Kitchen Equipment Operation
  • Allergen awareness
  • Heavy Lifting
  • Nutrition knowledge
  • Sanitization
  • Healthcare

Timeline

Dietary Aide

Elderwood Assisted Living
04.2024 - Current

Customer Service

Tim Hortons Cafe & Bake Shop
08.2022 - Current

Cashier Team Lead

Tops Friendly Markets
08.2021 - 08.2022

Daemen University

High School Diploma - Nursing

John F Kennedy

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Kristiana Burkhart