Kristiana Carl
Highland,IL
Summary
A diligent Medical Coordinator with extensive experience at ApexNetwork Physical Therapy, excelling in patient care, teamwork and communication. Proficient in medical software and skilled in managing healthcare operations, I effectively enhanced patient services and ensured their best possible care. Committed to quality service, I leverage strong organizational abilities and a compassionate approach to support every patient's needs.
Overview
10
10
years of professional experience
Work History
Medical Coordinator
ApexNetwork Physical Therapy
Highland , IL
01.2022 - 08.2023
- Facilitated communication between patients, families and healthcare providers.
- Managed inventory of medical supplies and equipment.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Prepared weekly schedules for physician assistants, nurses detailing duties, responsibilities.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
Physical Therapy Technician / Fitness Attendant
ApexNetwork Physical Therapy
Highland, IL
01.2018 - 01.2022
- Utilized therapy software and technologies for patient documentation and progress tracking.
- Noted physical and emotional changes in patients and detailed in medical records.
- Answered questions from patients about proper form when performing exercise routines at home.
- Provided motivational support to patients throughout their therapy journey.
- Administered therapy treatments to patients using hands or therapeutic devices.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Maintained patient confidentiality in accordance with HIPAA guidelines.
- Inspected physical therapy equipment for damage and arranged for repair.
- Assisted physical therapists in developing and implementing treatment plans for patients.
Pharmacy Technician
Family Care Pharmacy
Highland, IL
09.2017 - 12.2018
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Waitress/Salad Bar/Hostess
Mazzio’s Italian Eatery
Highland, IL
01.2014 - 01.2017
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks accurately and processed payments promptly.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
Bachelor’s Degree - English Major, Digital Marketing Minor
Lindenwood University
Saint Charles, MO05-2025
Physical Therapist Assistant Program - Physical Therapy
Southwestern Illinois College
Belleville, IL08.2021
Associates of Arts Degree - General Studies
Southwestern Illinois College
Belleville, IL05.2019
Skills
- Microsoft Word
- Excel
- PowerPoint
- Practice Pro
- Worksteps
- Patient Care
- Customer Service
- Communication
Hobbies and Interests
- Roller Blading
- Writing
- Reading
- Video Games
Affiliations
- Roller Derby/Skating
- Video Games/Movies
- Reading
- Writing
- Hiking
- Landscape Photography
Accomplishments
· Young Author's Award, Spring 2011
· Dean's List Honor Roll: Southwestern Illinois College, Spring 2019
· Dean's List Honor Roll: Lindenwood University, Fall 2023
· Alpha Chi Honor Society: Lindenwood University, Spring 2025
· Sigma Tau Delta National Honor Society: Spring 2025
Languages
English
Professional
References
References available upon request.
Timeline
Medical Coordinator
ApexNetwork Physical Therapy
01.2022 - 08.2023
Physical Therapy Technician / Fitness Attendant
ApexNetwork Physical Therapy
01.2018 - 01.2022
Pharmacy Technician
Family Care Pharmacy
09.2017 - 12.2018
Waitress/Salad Bar/Hostess
Mazzio’s Italian Eatery
01.2014 - 01.2017
Bachelor’s Degree - English Major, Digital Marketing Minor
Lindenwood University
Physical Therapist Assistant Program - Physical Therapy
Southwestern Illinois College
Associates of Arts Degree - General Studies
Southwestern Illinois College
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