Kristiana Carter
Detroit,MI
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
8
8
years of professional experience
Work History
Shift Leader
The Northern Lightning Hands LLC
White Lake, MI
06.2023 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Demonstrated attention to detail when inspecting finished products for quality assurance purposes before packaging or processing further.
- Adapted quickly to new trimming techniques as required by changes in company procedures or industry best practices.
- Assisted other companies with their deleafs, harvests, fresh frozen, trimming and packaging.
- Kept employees operating productively and working on task to meet business and customer needs.
Restaurant Supervisor
Hudson cafe
Detroit, MI
07.2020 - 10.2020
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Organized team efforts to maximize production, efficiency and customer satisfaction.
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maximized service levels through hands-on leadership.
- Managed proper set-up of advertisements and presentation of new offerings.
- Adhered to all food safety regulations.
- Kept operations in compliance with food safety regulations.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Uncovered, investigated and resolved customer complaints quickly and skillfully to maintain loyalty.
- Established good customer relations and excellent service to build and retain loyal customers.
Restaurant Hostess
J. Alexander's Restaurant
West Bloomfield, MI
07.2018 - 08.2019
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Informed groups of guests on wait times based on kitchen needs and table availability.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Greenhouse Worker
Goldner Walsh & Home
Pontiac, MI
05.2016 - 10.2016
- Swept and picked up trash in and around greenhouse.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Applied pesticides to prevent insect infestation.
- Helped customers find specific products, answered questions and offered product advice.
- Loaded and unloaded crop harvests into trucks or storage areas.
- Recognized by management for providing exceptional customer service.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Swapped out plant containers and flowerbeds each spring, summer and fall.
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
High School Diploma -
West Bloomfield High School
West Bloomfield, MI06.2019
Skills
- Active Listening
- Critical Thinking
- Social Perceptiveness
- Active Learning
- Complex Problem-Solving
- Time Management
- Mathematics
- Cannabis strain familiarity
- Patience and Empathy
- Product Merchandising
Timeline
Shift Leader
The Northern Lightning Hands LLC
06.2023 - 09.2024
Restaurant Supervisor
Hudson cafe
07.2020 - 10.2020
Restaurant Hostess
J. Alexander's Restaurant
07.2018 - 08.2019
Greenhouse Worker
Goldner Walsh & Home
05.2016 - 10.2016
High School Diploma -
West Bloomfield High School