KRISTIANA DAVIS
Cumberland Furnace,TN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Retail Service Coordinator
Mainstream Heating and Cooling
03.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
First party patient account representative
Frost-Arnett/ Nashville Adjustment Bureau
01.2016 - 04.2017
- Customer service
- Maintaining mail return
- Maintaining Patient records
- Posting payments
- Taking patient payments cash and card
Direct Support Professional
Development Service of Dickson County
01.2014 - 01.2016
- Maintaining Patient Records
- CNA Duties
- HIPAA Training
- Housekeeping
Dog Groomer
Paws Only Grooming Salon
01.2013 - 01.2015
- Bathed and groomed dogs
- Maintained Client Records
- Extensive housekeeping
Direct Support Professional
Golden Life Inc
01.2013 - 01.2014
- Maintaining Patient Records
- CNA Duties
- HIPAA Training
- Housekeeping
Education
High School Diploma -
New Directions Academy
Charlotte, TN05-2013
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Detail orientation
- Time management
- Multitasking Abilities
- Organizational skills
- Problem-solving
- Task prioritization
- Teamwork
- Reliability
Personal Information
- Date of Birth: 01/26/95
- Marital Status: Single
Timeline
Assistant Retail Service Coordinator
Mainstream Heating and Cooling
03.2022 - Current
First party patient account representative
Frost-Arnett/ Nashville Adjustment Bureau
01.2016 - 04.2017
Direct Support Professional
Development Service of Dickson County
01.2014 - 01.2016
Dog Groomer
Paws Only Grooming Salon
01.2013 - 01.2015
Direct Support Professional
Golden Life Inc
01.2013 - 01.2014
High School Diploma -
New Directions Academy
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