Kristiana Gonzales
Calimesa,CA
Summary
Proven Slot Technician with a track record of enhancing customer satisfaction and machine performance at San Manuel Casino. Skilled in electrical troubleshooting and fostering teamwork, I've significantly reduced machine downtime and improved operational efficiency. My expertise in machine maintenance and guest service has contributed to a noticeable increase in gaming experience quality.
Overview
7
7
years of professional experience
Work History
Slot Technician
Yaamava Resort and Casino
03.2023 - Current
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
Slot Technician
Morongo Casino
04.2021 - 03.2022
- Explained game instructions and rules to customers.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
Slot Technician 1
San Manuel Casino
08.2019 - 10.2020
- Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
Equipment Room Technician
San Manuel Casino
08.2018 - 08.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Contributed to cost reduction initiatives by identifying potential areas for improvement in parts management and inventory control.
- Assisted management with inventory control and ordering supplies, minimizing waste and controlling costs.
- Optimized inventory management by keeping track of parts usage, resulting in a more efficient ordering process and reduced downtime due to lack of necessary components.
Housekeeper
San Manuel Casino
10.2017 - 08.2018
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
Education
No Degree - Electrician
Center of Employment Training
Rialto08.2021
High School Diploma -
Gorman Learning Center
Redlands06.2015
Skills
Electrical Troubleshooting
Guest service
Hand tool expertise
Machine Maintenance
Diagnostic Skills
Software configuration
Teamwork and Collaboration
Problem-Solving
Slot machine knowledge
Multitasking
Attention to Detail
Adaptability
Timeline
Slot Technician
Yaamava Resort and Casino
03.2023 - Current
Slot Technician
Morongo Casino
04.2021 - 03.2022
Slot Technician 1
San Manuel Casino
08.2019 - 10.2020
Equipment Room Technician
San Manuel Casino
08.2018 - 08.2019
Housekeeper
San Manuel Casino
10.2017 - 08.2018
No Degree - Electrician
Center of Employment Training
High School Diploma -
Gorman Learning Center
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