Kristiana Syziu
Glen Ellyn,IL
Summary
Driven professional with a proven track record at Bauer Dentistry and Orthodontics enhancing patient satisfaction and managing sensitive information with utmost confidentiality. Excelled in multitasking and strategic communication, significantly improving operational efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Desk Executive
Massage Envy Spa
2018.07 - 2019.03
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Processed financial transactions accurately, balancing cash drawers daily and managing invoices.
Patient Care Coordinator
Bauer Dentistry and Orthodontics
2020.07 - 2022.06
- Provided excellent customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Increased patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Managed health care records for 200+ patients.
- Greeted and checked in over 40+ patients per day.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Lead Front Desk Sales Coordinator
Dr. Mary Luther King
2022.11 - 2023.06
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Bachelor of Arts - Political Science Concentration On Law And Courts
University of Illinois At Chicago
Chicago, IL12.2024
GED -
College of DuPage
Glen Ellyn, IL08.2020
Skills
- Data Entry
- Goals and performance
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-solving abilities
- Organizational Skills
- Reliability
- Strong enthusiasm
- Strategic Communication
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Albanian
Native or Bilingual
Timeline
Lead Front Desk Sales Coordinator
Dr. Mary Luther King
2022.11 - 2023.06
Patient Care Coordinator
Bauer Dentistry and Orthodontics
2020.07 - 2022.06
Front Desk Executive
Massage Envy Spa
2018.07 - 2019.03
Bachelor of Arts - Political Science Concentration On Law And Courts
University of Illinois At Chicago
GED -
College of DuPage
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