Summary
Overview
Work History
Education
Skills
Timeline
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Kristiana Tolbert

Las Vegas,NV

Summary

Dynamic retail professional with a strong work ethic and exceptional customer service skills, honed at Neighborhood Walmart. Proven expertise in cash handling and efficient checkout processes, consistently enhancing customer satisfaction. A quick learner and team player, dedicated to maintaining cleanliness and fostering a welcoming shopping environment.

Overview

3
3
years of professional experience

Work History

Front End Cashier

Neighborhood Walmart
05.2024 - 07.2025
  • Process transactions efficiently using point-of-sale systems.
  • Provide exceptional customer service during checkout interactions.
  • Maintain accurate cash drawer and reconcile discrepancies daily.
  • Assist customers with product inquiries and recommendations.
  • Ensure cleanliness and organization of the checkout area.
  • Support inventory management by restocking merchandise when necessary.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Restocked shelves to maintain well-organized and appealing store environment.
  • Improved store cleanliness and safety with regular sanitation of cashier area and aisles.

Sales Associate

Fish Spa
08.2023 - 04.2024
  • Assisted customers in selecting appropriate treatments and services tailored to individual needs.
  • Educated clients on benefits of fish spa treatments and proper aftercare practices.
  • Managed appointment scheduling and maintained organized records of client visits.
  • Collaborated with team members to ensure high-quality service delivery and customer satisfaction.
  • Handled payment transactions accurately, ensuring compliance with cash handling procedures.
  • Maintained cleanliness and sanitation standards within treatment areas and equipment.
  • Addressed customer inquiries and concerns promptly, contributing to a positive atmosphere in the spa.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Retail Sales Associate Cashier

Sock Me
08.2022 - 09.2022
  • Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
  • Operated cash register efficiently, processing transactions accurately and handling returns or exchanges smoothly.
  • Maintained knowledge of product offerings, assisting customers with inquiries and recommendations to enhance sales.
  • Collaborated with team members to create an inviting store atmosphere, optimizing product displays for better visibility.
  • Assisted in inventory management, conducting stock checks and restocking shelves to ensure product availability.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Operated POS terminals and cash drawer balancing.

Education

John F Kennedy High School
Denver, CO

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Customer service
  • Team player attitude
  • Cash handling expertise
  • Shelf stocking
  • Cash register operation
  • Efficient checkout process
  • Point-of-sale system operation
  • ID verification
  • Cleanliness and hygiene

Timeline

Front End Cashier

Neighborhood Walmart
05.2024 - 07.2025

Sales Associate

Fish Spa
08.2023 - 04.2024

Retail Sales Associate Cashier

Sock Me
08.2022 - 09.2022

John F Kennedy High School

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Kristiana Tolbert