Overview
Work History
Education
Skills
Languages
Accomplishments
Work Preference
Soccer, Basketball
Timeline
Hi, I’m

Kristian Francisco Javier

Customer Services Representative
Newport News,VA

Overview

11
years of professional experience

Work History

Sam's Club
Newport News, VA

Cafe Associate
01.2024 - Current

Job overview

  • Be a Team Member: Maintains up-to date knowledge of product specifications related to prepared food merchandise; collaborating with cross functional teams and helping educate other associates on tools, tasks and resources; communicating effectively with the members of the team; and being flexible to the needs of the business to work in other areas.
  • Be an Expert: Prepares food according to item specifications; understanding and planning the future productions and mass productions; preparing for seasonality; adhering to food safety standards, sanitation guidelines, cold chain compliance, inventory management; operating, maintaining, and sanitizing equipment; and demonstrating an understanding of product and layout execution.
  • Be a Techie: Leverages digital tools to drive sales, improve the shopping experience, and elevate associate engagement; utilizing hand held technology to make immediate business decisions related to production, ordering merchandise, receiving club pick up orders, training, and product quality with the member in mind; adapting to new tools and encouraging others to use them.
  • Be an Owner: Drives the performance of the area; stocking and rotating merchandise; ensuring quality and date control standards; eliminating waste; providing member service by acknowledging the member and identifying member's needs; assisting members with purchasing decisions; payment types; locating merchandise; and resolving member issues and concerns.
  • Be a Talent Ambassador: Being a brand advocate; developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training them.

British Virgin Island National Soccer Team
Tortola, Bristish Virgin Islands

Assistant Youth Soccer Coach
08.2021 - 10.2022

Job overview

  • Communicated effectively with players to ensure understanding of coaching strategies and techniques.
  • Encouraged positive behavior in athletes both on and off the field.
  • Provided instruction on proper technique for passing, dribbling, shooting, and trapping the ball.
  • Assisted Head Coach with developing and implementing practice drills to improve player skills.
  • Demonstrated various soccer moves during practices to help players understand concepts better.

Cricket Wireless Company
Newport News, VA

Cricket Wireless Customers Representative
08.2019 - 10.2021

Job overview

  • Meet and interact with potential customers to start, continue, and transition mobile plans. Conducts repairs and programming phones functions, responsible for managing and accountability of all equipment including computer systems, cell phones, and all cash money in the register. Consolidated a list of potential customers that have issues with their communication systems, using a measure to identify their priority. Create a method of analysis, coordination, staffing, integration, and synchronization to help the company's growth potential on future prospect clients. Continue to develop professional education and leader development issues. Coordinates evolving policy requirements for the company and leader development with the Staff.

Chick-Fil-A RestaurantAt
Atlanta, GA

Chick-Fil-A Clerk
08.2014 - 12.2015

Job overview

  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Provided excellent customer service to ensure satisfaction.
  • Organized and maintained filing systems for confidential documents.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.

U.S. Garrison Consignment
Brussels, Belgium

Assistant Retail Store Manager
10.2013 - 05.2014

Job overview

  • Managed customer inquiries through prompt phone and email responses, demonstrating professionalism at all times.
  • Adhered strictly to safety regulations at all times while also promoting a culture of safety among staff members.
  • Identified ways to reduce operational costs while ensuring quality standards were met.
  • Ensured that the store was kept clean, organized and safe at all times according to company guidelines.

Education

Georgia Military College

Associate of Arts from Sport Physical Therapy
07-2017

Brussels Elementary/High School-DoDEA

High School Diploma
05-2014

Skills

  • Food safety knowledge
  • Sanitation Standards
  • Food Preparation
  • Menu Memorization
  • Organization
  • Team Development
  • Microsoft Word
  • PowerPoint
  • Teamwork and Cooperation
  • Injury Prevention
  • Teamwork Player
  • Customer Services-Oriented

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • Selected as the European DoDEA High School Soccer Player of the Year 2013-2014. Received many accolades from General ranking military Officers and U.S. European Schools Directors and Staff for his outstanding performances 2013-2014.
  • Received the nomination as the Junior College Soccer Player of the Year 2015-2016, LaGrange College, Georgia. Accumulated 15 goals, 20+ assists as Right Winger, Left Winger, and Center Midfielder.

Work Preference

Work Type

Full TimePart Time

Soccer, Basketball

I am a semi-professional soccer player with different teams in VIrginia and a member of the British Virgin Islands National Soccer Team for more than 5 years.

Timeline

Cafe Associate

Sam's Club
01.2024 - Current

Assistant Youth Soccer Coach

British Virgin Island National Soccer Team
08.2021 - 10.2022

Cricket Wireless Customers Representative

Cricket Wireless Company
08.2019 - 10.2021

Chick-Fil-A Clerk

Chick-Fil-A RestaurantAt
08.2014 - 12.2015

Assistant Retail Store Manager

U.S. Garrison Consignment
10.2013 - 05.2014

Georgia Military College

Associate of Arts from Sport Physical Therapy

Brussels Elementary/High School-DoDEA

High School Diploma

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Kristian Francisco JavierCustomer Services Representative