Aureanna Anderson
Hendersonville,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Sam's Club, Walmart. Expert in sanitation standards and food safety, coupled with exceptional organizational skills, led to significant waste reduction. Excelled in fostering loyal customer relationships through outstanding service, contributing to business growth.
Overview
1
1
year of professional experience
Work History
Cafe Associate
Sam's Club, Walmart
Hendersonville, NC
10.2023 - Current
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Notified management of product and supply shortages to reduce disruption in availability.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Monitored food temperatures to comply with safety regulations.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Replenished products daily for optimal freshness and visibility.
- Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Collaborated with other departments to coordinate events and promotions.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Key Holder
Cato Fashions
Hendersonville, NC
07.2023 - 10.2023
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and vacuumed floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Researched issues to obtain appropriate answers to customer inquiries.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
On Going Buisness And Accounting - Business
Blue Ridge Community College
Flat Rock, NCSkills
- Sanitation Standards
- Food Preparation
- Organization
- Order Management
- Food safety knowledge
- Portion Control
- Health Inspections
- Waste Reduction
- Ordering Supplies
- Sales Planning
- Customer Service
- Allergy awareness
- Equipment management
- Food Storage
- Food presentation
Timeline
Cafe Associate
Sam's Club, Walmart
10.2023 - Current
Key Holder
Cato Fashions
07.2023 - 10.2023
On Going Buisness And Accounting - Business
Blue Ridge Community College