Kristie Azaroff
Woodstock,GA
Summary
Dedicated and results-driven Salesforce and nonprofit professional with a strong history of, and passion for, creating streamlined and efficient solutions for complex processes. Knowledgeable about nonprofit operations and the challenges and opportunities organizations face through fundraising and programmatic growth. Experienced in Salesforce setup and configuration, integrations, custom app, object, and page buildouts, Omni-channel and support queues, reporting and dashboards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Technology
Giving Kitchen
04.2023 - 10.2024
- Served as the sole Salesforce and systems administrator for the organization.
- Established org-wide technology policies and standard operating procedures.
- Primary decision-maker for internal technology spending, creating budget guidelines to reduce waste. Cut approximately $68k from the Tech SaaS budget in the first 12 months through streamlining tech stack and reducing redundancies.
- Executed Salesforce integrations, buildouts, reports, and dashboards to assist teams in achieving annual KPIs and other annual work goals.
- Led special project alongside consultants restructuring our crisis intake form and routing through omni-channel and case assignment rules. Reduced the number of ineligible applicants from 18.6% to 7.1%.
- Led special project alongside consultants migrating our financial assistance application from SurveyMonkey Apply to Experience Cloud, cutting our spend in half and moving all case management into Salesforce.
- Streamlined IT processes through automation, enhancing productivity across the organization.
- Negotiated contracts with external vendors for optimal pricing on essential software purchases.
- Directed timely resolution of technical issues through efficient helpdesk management, minimizing downtime for end users.
Senior Manager of Partnerships & Outreach - Southeast
Giving Kitchen
01.2022 - 04.2023
- Assisted in Giving Kitchen's expansion into the Southeast through relationship cultivation in Georgia, Alabama, and South Carolina.
- Lead organizer on annual 1,500-person, ~$1M signature event, Team Hidi, while surpassing fundraising goal by $180k and cutting expenses by $250k.
- Trained all new and current teammates on Salesforce and peripheral platforms.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat engagement.
- Implemented and developed departmental operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Senior Partnerships & Development Manager
Giving Kitchen
01.2019 - 01.2022
- Developed & executed successful fundraising initiatives.
- Expanded organization’s recurring giving campaign, increasing income from $17k annually to $120k annually.
- Managed auction, vendors, and volunteers for Giving Kitchen's annual fundraiser, Team Hidi.
- Facilitated all community partner fundraisers in Georgia.
- Assisted in Giving Kitchen's expansion into Tennessee and creation of a Field Operations team though process development and procedural documentation.
- Provided Salesforce support as accidental Admin through reports and dashboards and departmental page layouts.
- Assisted in creation of departmental KPIs and work plans associated with Giving Kitchen's 5-year strategic plan.
Development Manager
Giving Kitchen
01.2016 - 01.2019
- Increased the level of giving from existing donors and solicited support from new donors.
- Developed goals and strategies for all fundraising campaigns.
- Arranged and attended meetings with prospective donors to create and foster relationships.
- Provided Salesforce support as accidental Admin.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem solving.
Part-Time Development Associate
Giving Kitchen
05.2015 - 01.2016
- Worked informational tables at events and industry trade shows.
- Cultivated relationships with community, business and local civic leaders in order to draw attention to Giving Kitchen and bring in new donors and volunteers.
- Attended public speaking opportunities to share the mission and story of Giving Kitchen.
- Managed data entry and reporting in Salesforce.
- Researched possible grants and created proposals to submit along with grant applications.
- Completed projects in alignment with target deadlines and financial objectives.
Education
BA - International Affairs
Kennesaw State University
Skills
- Strategic Thinker and Problem Solver
- Strong Written Communication
- Highly Organized and Detail Oriented
- Teamwork and Collaboration
- Multitasking
- Problem-Solving Abilities
- Attention to Detail
- Salesforce
- Apsona, Slack, FormAssembly
- Microsoft 365 and G Suite
- Vonage and RingCentral
- Dropbox and SharePoint
- Donation Platforms
- Project Management Software
Certification
- Salesforce Certified Administrator
- Nonprofit Cloud Consultant - (In progress)
Affiliations
- OnBoard, Since July 2024
- Women In Technology (WIT), 2023
- Association of Fundraising Professionals (AFP), 2017 - 2023
References
Beth Fanning Taylor
Managing Director, CentralApp
(304) 470-3004, Beth.fanning@centralapp.us
Naomi Green
Partnership + Engagement Director, OnBoard Inc
(404) 819-0357, naomigreen@onboardnow.org
Kaitlynn Perez-Mockett
Asst Director of Program Operations, Southern Smoke Foundation
(706) 476-9616, kaitlynnmockett@gmail.com
Brooke Kamke
Chief Operating Officer, Giving Kitchen
(404) 290-9202, brooke.kamke@thegivingkitchen.org
Timeline
Director of Technology
Giving Kitchen
04.2023 - 10.2024
Senior Manager of Partnerships & Outreach - Southeast
Giving Kitchen
01.2022 - 04.2023
Senior Partnerships & Development Manager
Giving Kitchen
01.2019 - 01.2022
Development Manager
Giving Kitchen
01.2016 - 01.2019
Part-Time Development Associate
Giving Kitchen
05.2015 - 01.2016
BA - International Affairs
Kennesaw State University
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