Summary
Overview
Work History
Education
Skills
Timeline
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Kristie Dixon

Hazelwood,MO

Summary

Dynamic Procedure Scheduler at Chi St Vincent’s Heart Clinic Arkansas, recognized for enhancing patient coordination and optimizing scheduling processes. Expert in HIPAA compliance and insurance verification, I fostered strong relationships with medical staff, significantly reducing wait times and improving patient satisfaction through effective communication and meticulous attention to detail.

Overview

2024
2024
years of professional experience

Work History

Procedure Scheduler

Chi St Vincent’s Heart Clinic Arkansas
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
  • Ensured accuracy of medical records by verifying critical information before inputting into the database system during patient registration.
  • Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
  • Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
  • Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
  • Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
  • Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
  • Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
  • Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
  • Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Answered phone calls and messages for 2-physician Cardiology medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Clinic Coordinator

Arkansas Heart Hospital Clinic
06.2019 - 09.2023
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
  • Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
  • Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
  • Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
  • Assisted with documenting clinic activities and updated medical records.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • Communicated with patients, ensuring that medical information was kept private.

Education

Nursing Diploma - Practical Nursing

Cotton Bill Vo-Tech
Burdette, AR
06.1997

High School Diploma -

Gosnell High School
Gosnell, Ar
05.1996

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Data entry proficiency
  • Appointment setting
  • Scheduling expertise
  • Calendar management

Timeline

Clinic Coordinator

Arkansas Heart Hospital Clinic
06.2019 - 09.2023

Procedure Scheduler

Chi St Vincent’s Heart Clinic Arkansas

Nursing Diploma - Practical Nursing

Cotton Bill Vo-Tech

High School Diploma -

Gosnell High School

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Kristie Dixon