Volunteering, hiking, biking, writing, music, cooking and gardening
Kristie Heim
Property Manager
St. Cloud,FL
Summary
Results-driven Retail/Commercial Property Manager with a proven track record of optimizing property performance, increasing tenant satisfaction, and driving profitability across diverse retail portfolios. Skilled in operational efficiency and team leadership with a strong focus on fostering long-term tenant relationships and maximizing occupancy. Seeking to leverage extensive experience in property management to contribute to a dynamic organization's growth and success.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Property Manager
Saglo Companies, LLC
11.2022 - Current
- Develop annual operating budgets and forecasts portfolio wide while achieving financial oversight by managing expenses in line with budgetary goals. Maintaining variances within an 8% +/- threshold of the property's annual operating budget. Demonstrating fiscal responsibility and effective budget management.
- Streamline due diligence processes during new acquisitions, providing detailed assessments of potential investments operational strengths or weaknesses. Creating a budget plan, Implement new contracts preventing lapse in service.
- Collaborate with other property managers on the team to develop and implement cohesive PM strategies to improve tenant satisfaction and maximize asset performance.
- Reduce maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Manage Tenants maintenance requests and vendor records in Rent Manager.
- Conduct weekly inspections recorded in Rent manager with full comprehensive reporting and Tenant touchpoints.
- Ensure Certificates of Insurances are in compliance for both tenants and vendors.
- Deliver emergency on-call service for tenants on building issues or during Construction.
- Implement and enforce policies and procedures to maintain properties to highest standards.
- Monitor and track payments and expenses, providing timely and accurate financial reports.
- Coordinate special events such as Tenant events, project tours along with leasing tours if necessary.
- Track new tenant build-out process; negotiate TI packages.
- Supervise and coordinate Property Maintenance staff to address repair requests promptly.
- Approve and code invoices. Assist accounting with collections of delinquent tenants.
- Develop project plans; coordinate projects; Communicate changes and progress; complete projects on time and within budget; manage project team activities.
Assistant Property Manager
RXR Realty
10.2016 - 08.2022
- Company Overview: 620 6th Avenue; 700,000 rsf /75 Rockefeller Plaza 624,000 rsf
- Managed CapEx Project totaling 35 Million; the re positioning and restoration of the building façade limestone and base metalwork, retail and lobby enhancements, and upgrades to mechanical systems and infrastructure
- Responsible for working with PM on Annual Repair & Maintenance and Capital Budgeting (5, 7, and 10 year plan)
- Generated Monthly reports (i.e
- Accruals and asset reports), AR reports, and collections
- Prepared monthly arrears reports, bring delinquent tenants to the attention of the collections department or legal
- Directed and supervise Engineering, Security and Janitorial staff
- Conducted weekly staff meetings; Engineering, Security and Janitorial
- Coordinating work in order to achieve outlined objectives
- Maintained appropriate standards of physical maintenance, Property Maintenance; oversee safety and integrity of building systems and equipment
- Maintained accurate personnel records, approve employee timesheets and OT based on budget assumptions
- Established and monitor preventive maintenance scheduled
- Supervise the daily work schedule for operations, and coordination of all in-house construction
- Conduct weekly, monthly, quarterly inspections
- Assisted in the review of Construction plans and approve standard rules and regulations to be followed by construction department or tenant
- Property Maintenance; oversee safety and integrity of building systems and equipment
- Ensured trades are in compliance with City codes and ordinances, labor regulations and building Rules and Regulations
- Reviewed specifications prepared for service contracts
- Assist with selection and final award of contract services, vendor negotiation of service agreements and the overall monitoring of vendor performance to assure full compliance with standards established within service agreement within budget
- Established Tenant communication, relations and retention
- Processed and review invoices submitted through Avid accounts payable system
- Developed Angus billing structure for property; (profit, revenue codes and budgeting codes)
- Responsible for dispatching Angus work orders
- 620 6th Avenue; 700,000 rsf /75 Rockefeller Plaza 624,000 rsf
Assistant Property Manager
Columbia Property Trust
03.2009 - 09.2016
- Company Overview: 222 East 41 Street; 400,000 rsf
- Oversaw and managed a portfolio of (3) buildings financials (i.e
- AP AR delinquencies, tenant billings, cash postings, rent collection, etc.)
- Responsible and instruct onsite training courses for Angus and Avid programs
- Responsible for RFP’s and contracts with vendors
- Confirmed all rent is collected as due and all revenue data is posted correct to MRI
- Produced monthly tenant delinquency reports and property accruals
- Recorded and bill all tenant request through Angus Systems for monthly Sundry Billings
- Minimized expenditures, maximize revenues and adhere to budgeted cost parameters
- Worked with Property Manager to prepare annual budgets and tenant reconciliations based on improvements and local law requirements
- Generated monthly financials and property activity reports
- Ensured adherence to company safety standards, policies and procedures, oversees all safety inspections are completed as required by state and federal laws
- Responsible for all accounts payable /receivables; submit through Avid Exchange program with local compliance laws
- Maintained appearance and ensure repairs are noted and completed on timely basis, regular inspections and tours
- Managed (3) buildings financials in the portfolio (i.e.- aged delinquencies, setup billing structures for tenants while mindful of tax provisions and revenue codes, posted cash)
- 222 East 41 Street; 400,000 rsf
Administrative Assistant
10.2007 - 03.2009
- Completed all required paperwork for all liability, workers compensation and property insurance claims
- Oversaw tenant and vendor insurance program input in Angus
- Managed preparation of all tenant correspondence, including late payment notices
- Oversaw all move-in and move-outs
- Recorded and bill all overtime HVAC entries
- Prepared and review contract bids
Education
Applied Psychology
Southern New Hampshire University (SNHU)
06.2017 - Current
Skills
Yardi Voyager
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Manager
Saglo Companies, LLC
11.2022 - Current
Applied Psychology
Southern New Hampshire University (SNHU)
06.2017 - Current
Assistant Property Manager
RXR Realty
10.2016 - 08.2022
Assistant Property Manager
Columbia Property Trust
03.2009 - 09.2016
Administrative Assistant
10.2007 - 03.2009
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