Kristie Johnson
Temperance,MI
Summary
Customer Service Representative supporting customers with product selection, quote preparation, and call routing in a busy office setting. Handles customer inquiries, general office coordination, and account billing with steady follow-through across day-to-day service needs. Brings Microsoft Office Suite and billing software skills to accurate, customer-facing support.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Kay Toledo Tag
Toledo, OH
06.2003 - 04.2017
- Handle [number] customer interactions daily by routing calls, answering questions, and resolving routine requests.
- Route incoming calls to the appropriate personnel and support organized office communication.
- Prepare office documents, enter data, and maintain filing systems using Microsoft Office Suite.
- Support customer selection needs by providing quotes and keeping records organized in account and billing software.
Accounts Receivable
Whitman Ford
Temperance, MI
01.2001 - 06.2003
- Processed [number] customer payments per day while posting receipts in account & billing software.
- Directed incoming calls to the appropriate person and maintained professional front-desk communication.
- Prepared sales paperwork accurately and supported document handling in Microsoft Office Suite.
- Entered payment and billing data into account & billing software while keeping records organized.
Secretary
Professional Eye Care Center
Okemos, MI
05.1998 - 07.1999
- Organized and filed patient records to maintain accurate document control and accessible office files.
- Supported front-desk operations by preparing paperwork and handling data entry in Microsoft Office Suite and account billing software.
- Coordinated appointment details with customers and communicated schedule changes clearly and professionally.
- Handled minor patient concerns at the front desk and routed questions to the appropriate staff when needed.
Education
Certified Massage Therapist - undefined
Healing Arts Institute
Toledo, Ohio10-2002
High School Diploma - undefined
Okemos Senior High School
06-1999
Skills
Microsoft Word
Account & billing software
Calendar coordination
Timeline
Customer Service Representative
Kay Toledo Tag
06.2003 - 04.2017
Accounts Receivable
Whitman Ford
01.2001 - 06.2003
Secretary
Professional Eye Care Center
05.1998 - 07.1999
High School Diploma - undefined
Okemos Senior High School
Certified Massage Therapist - undefined
Healing Arts Institute